Phillip Stone
New Hope,USA
Summary
Knowledgeable I.T professional with strong background in support management. Effectively led teams to enhance customer satisfaction and resolve technical issues swiftly. Demonstrated expertise in team leadership and problem-solving.
Overview
32
32
years of professional experience
Work History
Operations & Infrastructure Support Manager
Riverview Event & Function Center
02.2015 - 03.2025
- Installed, configured and maintained PCs, tablets, cellphones for business
- Installed, configured and supported desktop applications including Microsoft Office Suite, Anti-virus software, Event Management platform and proprietary inventory management system
- Installed configured Comcast Business VoiceEdge virtual PABX
- Implemented and maintained network infrastructure including network hubs, cabling, servers and printers
- Installed, configured and maintained Point of Sale (POS), Scheduling and Client Relationship Management (CRM) systems for large, complex event center including front of house & back of house operations
- Troubleshoot technical hardware and software issues, act as primary point of contact with supporting system vendors for more complex issues
- Setup and maintained corporate social media and direct marketing channels including Facebook, Instagram & Mailchimp
- Generated management reports from business systems (inventory, sales, employee time)
Clinical Data Management Lead
Quintiles Inc.
02.2004 - 12.2013
- Trained staff on in-house systems
- Subject Matter Expert (SME) for Medidata database
- Prepared data management budget for each project
- Tracked and reported project timelines & deliverables for multiple concurrent projects
- Worked with programmers to design Case Report Forms for data collection based on client specifications
- Managed team of data coordinators for data reconciliation
- Coordinated external vendor and Sponsor data transfers
- Managed quality through adherence to standard operating procedures
- Presented at Investigator Meetings for projects
- Travelled and presented at client bids for new projects
Manager, Business Applications Specialist
Schroder Investment Management
03.1999 - 10.2002
- Managed backups and recovery plan for proprietary database
- Ran ad-hoc queries and updates to database for Sales Team using MS SQL
- Upgraded Saleslogix (CRM) to Microsoft SQL Server; administered, maintained, and developed reports for Saleslogix using Crystal Reports.
- Installed and maintained Business Objects universe; designed and developed reports in Business Objects.
- Worked as business analyst to determine requirements from Sales Team to provide to external 3rd party programmers
- Created systems documentation; implemented and maintained new applications.
Desktop Support Manager
Schroder Investment Management
01.1999 - 12.2000
- Coordinated and managed all company-wide hardware/software upgrades.
- Created helpdesk tickets & created knowledge base articles for support tickets in proprietary database
- Developed and enhanced staff operating procedures.
- Evaluated and implemented new projects within the company
- Recruited, interviewed, and hired support staff.
- Implemented Client Management Relationship database, including design, maintenance, upgrades, and customized views, codes, and created customer specific reports.
- Primary liaison to European head office.
Business Systems Analyst
Reinsurance Australia Corporation Limited
01.1997 - 12.1999
- Provided network administration and second level user support to company's international affiliates including London, Hong Kong, Miami, Paris and Monaco.
- Organized IT infrastructure for two new locations. Determined hardware/software requirements; decided specification of servers and backup hardware/software; built Netware server with applications; installed Windows NT server and built Lotus Notes server.
- Design, built and implemented IT infrastructure in Hong Kong – primary IT support for Hong Kong.
- Implemented Netware network upgrade in Miami office.
- Managed the IT needs of Paris and Monaco affiliates during support staff transition – upgraded and standardized IT services in Paris/Monaco during 2 month period while training new IT support staff.
- Created standard desktop image for all desktop and notebook computers, including creating policies for users and applications.
- Implemented global Lotus Notes rollout, including migration of mail and scheduler from Microsoft to Lotus Notes.
Network Administrator
Spherion (fka Management Technology Education)
01.1993 - 12.1996
- Installed and configured Novell Intranetware 4.11 network in regional offices
- Provided support to all Australia-wide affiliates.
- Designed and implemented disaster recovery plans for the national and Sydney offices.
- Coordinated education programs for internal staff.
- Purchased/sourced all hardware and IT infrastructure; repaired and maintained faulty equipment.
- Provided programming, administration, and maintenance in Advanced Revelation (relational database).
Education
Salesforce Sales Operations Specialist Certificate -
Pathstream
09.2024
Pathstream Tableau Data Analytics Certificate - undefined
Pathstream
01.2022
Oracle Network Administrator Course - undefined
Princeton Information Technology
Glenside, PA10.2003
Bachelor of Business - Computing and MIS
Charles Sturt University
01.1992
Skills
- Hardware: Client and business hardware installation, configuration and support
- Analytics: Tableau, Business Analysis, Power BI, MySQL, Data Visualization
- Languages: Basic Japanese, Basic Spanish
- Technical: Network Administration, Microsoft Windows, MS Office, MS Excel, MS Access, Business Objects Design & Reporting, Salesforce CRM, iOS
- Soft Skills: Client Support, Project Management, Problem-Solving
PORTFOLIOS
- Tableau Data Analytics & Salesforce CRM
- Https://drive.google.com/drive/folders/1nKOhYryjWADGrvGpTT1NwJOLiNXSor9H?usp=sharing
Languages
Spanish
Elementary
Japanese
Limited Working
Timeline
Operations & Infrastructure Support Manager
Riverview Event & Function Center
02.2015 - 03.2025
Clinical Data Management Lead
Quintiles Inc.
02.2004 - 12.2013
Manager, Business Applications Specialist
Schroder Investment Management
03.1999 - 10.2002
Desktop Support Manager
Schroder Investment Management
01.1999 - 12.2000
Business Systems Analyst
Reinsurance Australia Corporation Limited
01.1997 - 12.1999
Network Administrator
Spherion (fka Management Technology Education)
01.1993 - 12.1996
Pathstream Tableau Data Analytics Certificate - undefined
Pathstream
Oracle Network Administrator Course - undefined
Princeton Information Technology
Bachelor of Business - Computing and MIS
Charles Sturt University
Salesforce Sales Operations Specialist Certificate -
Pathstream
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