Phillip Sullivan
Brownsburg,IN
Summary
Dedicated and reliable professional skilled in managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to embrace additional responsibilities to achieve team objectives. Core competencies include effective time management, collaboration, and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist 2
PTS Diagnostics
Whitestown, IN
02.2025 - Current
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Configured user accounts in Active Directory and other directory services platforms.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
Technical Services Engineer Tier 2
Diverse Tech Services
Indianapolis, IN
02.2022 - 02.2025
- Tested and inspected machinery or equipment to diagnose machine malfunctions.
- Assisted in training users on new technology implementations.
- Diagnosed and addressed problems with installed equipment.
- Created sales or service contracts for customer review and acceptance.
- Provided technical support for customers, including troubleshooting and resolving complex issues.
- Contacted suppliers and equipment manufacturers to obtain specialized operational information.
Associate Banker
JPMorgan Chase, JPMorgan Chase & Co
Avon, IN
04.2019 - 10.2021
- Managed client accounts, ensuring accurate transaction processing and exceptional service delivery.
- Modified, opened and closed customer accounts.
- Received and counted daily inventories of cash, drafts and checks.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Package Handler
FedEx Express
Indianapolis, IN
01.2018 - 04.2019
- Labeled parcels accurately according to company guidelines.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Collaborated with team members to improve workflow and increase productivity.
- Assisted in training new employees on package handling processes.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
Education
Bachelor of Science - Information Technology
Purdue University Global
West Lafayette, INAssociate of Science - Software Development
Ivy Tech Community College of Indiana
Indianapolis, IN01-2020
Skills
- IT infrastructure
- Operating systems
- Programming languages
- Software development
- Customer support
- Mobile device management
- Hardware maintenance
- Equipment maintenance and repair
Certification
- Web Foundation
- Java Application Development
- Web Application Development
References
References available upon request.
Timeline
IT Technical Support Specialist 2
PTS Diagnostics
02.2025 - Current
Technical Services Engineer Tier 2
Diverse Tech Services
02.2022 - 02.2025
Associate Banker
JPMorgan Chase, JPMorgan Chase & Co
04.2019 - 10.2021
Package Handler
FedEx Express
01.2018 - 04.2019
Bachelor of Science - Information Technology
Purdue University Global
Associate of Science - Software Development
Ivy Tech Community College of Indiana
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