Phillip Suos
Santa Ana,USA
Summary
Service-oriented Server with expertise in high-volume, team-driven restaurant settings, including upscale casual and fine dining. Demonstrates polished service and strong menu knowledge, ensuring consistency in tip-pool systems. Thrives in fast-paced environments, delivering hospitality standards that align with Din Tai Fung's service culture.
Overview
24
24
years of professional experience
Work History
Culinary Host (Front of House)
Lamplight Lounge - Disneyland Resort
Anaheim, USA
01.2020 - Current
- Delivered exceptional guest service in high-volume, premium Disney dining environment, enhancing overall guest experience.
- Coordinated guest flow, reservations, and seating to optimize service efficiency and maximize guest satisfaction.
- Employed Disney hospitality values to meet high guest expectations during peak periods, ensuring seamless dining experiences.
- Collaborate closely with servers, bartenders, and culinary teams to ensure seamless operations.
- Maintain strong knowledge of menu offerings, special events, and service standards.
Server
Fleming's Prime Steakhouse & Wine Bar
Anaheim, USA
01.2020 - Current
- Applied extensive knowledge of food, wine, and cocktail pairings to elevate guest satisfaction.
- Provided exceptional fine-dining service in a high-pressure, upscale steakhouse, ensuring a memorable dining experience.
- Handle high check averages while maintaining accuracy, professionalism, and attention to detail.
- Collaborated within a team-oriented service model to achieve high levels of guest satisfaction and foster repeat clientele.
Software Quality Assurance Engineer
Irvine, USA
01.2015 - Current
- Focused on detail and verified accuracy in software testing processes.
Expeditor / Wait Help
Walt Disney Parks & Resorts
Anaheim, USA
01.2016 - 01.2020
- Trained new team members, enhancing kitchen-to-table service flow for improved guest experience.
- Assisted with order taking, POS entry, and guest issue resolution.
- Ran food requiring special service techniques and accommodated dietary restrictions.
- Executed and supervised plate preparation, ensuring adherence to temperature and presentation standards for optimal quality.
Server / Main Bartender
California Pizza Kitchen
Multiple Southern CA Locations, USA
01.2002 - 01.2016
- Managed high-volume bar and dining service while maintaining speed and accuracy.
- Trained new bartenders, enhancing team skills and service quality.
- Executed opening/closing duties, managed inventory, and ensured accurate cash handling.
Bartender
The Blind Rabbit
Anaheim, USA
01.2014 - 01.2015
- Crafted classic and modern cocktails, enhancing guest experience in specialty cocktail environment.
- Managed bar inventory and ordering processes, ensuring compliance with sanitation standards.
Education
Bachelor of Science - Electrical & Electronics Engineering Technology
California State University, Long Beach
Associate of Science - Engineering (Pre-Engineering)
Cypress College
Skills
- Guest-focused service excellence
- High-volume dining
- Teamwork
- Menu memorization
- Upselling
- POS systems
- Payment processing
- Food & beverage pairings
- Cash handling
- Tip accountability
- Allergy awareness
- Food safety
- Professional communication
- Dining room maintenance
- Dining room flow
References
Available upon request
Timeline
Culinary Host (Front of House)
Lamplight Lounge - Disneyland Resort
01.2020 - Current
Server
Fleming's Prime Steakhouse & Wine Bar
01.2020 - Current
Expeditor / Wait Help
Walt Disney Parks & Resorts
01.2016 - 01.2020
Software Quality Assurance Engineer
01.2015 - Current
Bartender
The Blind Rabbit
01.2014 - 01.2015
Server / Main Bartender
California Pizza Kitchen
01.2002 - 01.2016
Bachelor of Science - Electrical & Electronics Engineering Technology
California State University, Long Beach
Associate of Science - Engineering (Pre-Engineering)
Cypress College