Energetic, high-fiving, competitive and employee centric leader with over 20 years in the call center industry. Leadership is definitely a lost art-form but its not lost on me. In my career, I have excelled at leading large groups of people in multiple different roles and LOBs to align for a single cause or goal. I create teams that are competitive and united. Teams that meet the target and have a fun time doing it. I also have years of BPO financial management experience and teach my front line teams how they play a role in achieving P&L success. I attribute my style of leadership to reading and following the principles of books like "Leaders Eat Last", "How Google Works", "Start with Why" as well as many others.
- Best in class QA performance
- Best in class Bill to Pay performance
- Best in Class employee retention
- Biggest Loser Site Fitness Award
- Community Works Champion