Phillip Taylor

• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Generated increased sales revenue through effective lead generation and follow-up efforts.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
• Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Maintained sense of urgency in answering customer questions and requests through email or voice message.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.

• Provided coverage option information to assist clients in protecting assets.
• Obtained underwriting approval by completing application for coverage.
• Upsold additional products and services after identifying customer needs and requirements.
• Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
• Tracked progress of all outstanding insurance claims.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
• Calculated quotes and educated potential clients on insurance options.
• Reported policy changes and company conditions affecting customer satisfaction.

• Oversaw machines and task execution to implement changes to improve results.
• Closely monitored equipment to detect and report malfunctions and prevent accidents.
• Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Participated in team-building activities to enhance working relationships.
• operated and maintained suredge machine to produce proper sealing of products
• oversaw two suredge crews on shift and troubleshot any problems the machines or products had
• operated forklift and crab lift machines
• supervised two crews and 5 workers training each on the machinery, proper seal of products, and kept each line loaded and running at appropriate speed to meet production goals each shift.
• finalized paperwork for the shift, computer print off of each order and unit prepared, and organized it in the area it was being transferred to

• Evaluated report data to proactively adjust and enhance operations.
• Cross-trained existing employees to maximize team agility and performance.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Accomplished multiple tasks within established timeframes.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Recorded inventory sales into organization's weekly income report.
• Onboarded new employees with training and new hire documentation.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.
• Conducted monthly inventories of raw materials and components on work floor.

Worked until the final day of operation, was the last employee for the company facility upon closure

• Maintained automated system for tracking group supplies and equipment.
• Oversaw supply requests, accountability and receipts.
• Acted as primary contact for supply chain management systems, tools and data and ran regular reports in support of supply chain business processes.
• Prepared unit and organizational supply documentation.
• Entered and completed entries of commodity movements data in system and monitored commodity contract application, review and follow up.
• Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
• Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
• Partnered with representatives from different carriers to arrange materials shipments.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Sorted and delivered materials to different work areas and staff.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Processed required paperwork to expedite handling of shipped and received goods.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Scheduled transports of residents, transported residents to and from appointments, served as back up for medical records
• served as resident ambassador on a quarterly schedule to maintain familiarity with residents and changing at end of quarter to another group or residents
• helped schedule group activities throughout the day and week for residents and promote a great family based morale in the facility

• Read information and workplace documents to understand job requirements.
• Unloaded and unpacked arriving raw materials.
• Set up equipment for operation and adjusted settings.
• Packaged and loaded finished product for customer shipments.
• Assisted with equipment set-up prior to operation and cleaning.
• Operated forklift and freight handling equipment.
• Monitored employee actions for adherence to safety procedures.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Maintained organized work area by cleaning and removing hazards.
• Reviewed production schedules and streamlined processes.
• Made sure that products were produced on time and are of good quality.
• Inspected finished products for quality and adherence to customer specifications.
• Inspected products and machines to maintain quality and efficiency.

• Inspected final packaging to certify fit to customer specifications.
• Monitored complicated machinery and adjusted or shut down when problems arose.
• Complied with company policy and legal regulations to achieve and maintain safe working environment.
• Packaged items for shipment by date coding, case taping and palletizing.
• Identified and removed products that did not meet quality control standards.
• Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
• Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
• Demonstrated highest level of ethical conduct when dealing with customers, team members and management.
• Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
• Prepared materials for safe movement and shipment and used banding machine, clincher, stretch film and crating.
• Built loads and loaded trucks for outbound delivery.
• Operated forklift, payloader and railcar mover with focus on precision and safety.
• Worked evenings, weekends and holidays to meet needs of business.
• built roof trusses following the specified orders
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