Summary
Overview
Work History
Education
Skills
Timeline
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PHILLIP THOMAS

PHILLIP THOMAS

Denton,TX

Summary

A highly motivated and dedicated veteran offering a comprehensive background in high-level lae enforcement, security, executive protection, counter-terrorism, planning, operations management, and personnel recruitment. Equipped with 30 years of demonstrated excellence in leadership with the ability to interact with high-performance teams, resolve complex issues, and implement best practices.

Overview

32
32
years of professional experience

Work History

Personal Protection Officer Lead

Markev Protection Services
06.2024 - Current
  • Enhanced client safety by conducting thorough risk assessments and implementing appropriate security measures.
  • Managed crisis situations effectively, utilizing well-honed decision-making skills under pressure to protect clients from harm or embarrassment.
  • Maintained a professional image while providing close protection services for high-net-worth individuals and corporate executives.
  • Improved response time in emergency situations by developing clear communication channels among team members.

UNIT MANAGER

Freedom Financial Network/Achieve
10.2021 - 11.2024
  • Overlook a sixteen-man team for debt settlement.
  • I hire, train, mentor, and coach to DC performance to make sure customer, state, and Federal satisfaction.
  • My team has hit over 20 million in debt resolved, pushing me to the top 10%, making Black Diamond multiple times.
  • Team averages 120% to unit and enrolled debt target.
  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.

ACCOUNT MANAGER

Allied Universal Security Service
05.2019 - 10.2021
  • Oversee safety and security of 12,000 employees including hiring, directing and coordinating daily security operations for 17 sites.
  • Responsible for training, payroll and scheduling up to 100 officers accounting for 4,700 hours of operations.
  • Exceeded financial and operational goals by maintaining below average overtime at 2.5% and developing a standardized training plan that decreased employee related issues by 84%.
  • Participate in emergency management and response team for natural and manmade emergencies.
  • Develop and maintain professional relationships with building managers, IT managers, local police and fire departments.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

OPERATIONS MANAGER

The Bluffs Rehab Center
05.2018 - 05.2019
  • Provided operations management including all process, policies, and procedures for several departments including recovery, housekeeping, food service, transportation, maintenance and security.
  • Developed budgets and managed operational costs; utilized request for proposals (RFP) process for contract services.
  • Oversaw hiring, staff development, and performance reviews for all departments.
  • Ensured safety and security for patients and staff; mitigated HIPPA violations through investigation, risk assessment and internal audit.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed a team of approximately 110 members to include 12 supervisors.

SECURITY MANAGER

The Bluffs Rehab Center
05.2018 - 05.2019
  • Create and maintain a secure and safe working environment for all staff and patients.
  • Manages building security and restricted access only to authorized personnel on 80 acres of land for the safety and privacy of all patients and staff, mitigating HIPPA and OSHA violations.
  • Manages and conducts investigation for all incidents to include HIPPA violations and recommends improvements to CEO.
  • Facilitates and manages fraudulent/criminal investigations in support of intelligence gathering efforts, workplace violence, risks assessments, security breaches, internal audits, and due diligence investigation.

PERSONAL PROTECTION OFFICER LEAD

SecTek/United States Patent & Trademark OffIce
08.2015 - 05.2018
  • Led PPO officers and successfully mitigated threats, trained officer in all related areas with 100% QC pass rate on all officers to include counter-terrorism, active shooter, ASP, and handcuffing.
  • Successfully mitigated threats to 19 USPTO personnel including federal judges and management.
  • Investigated and responded to complaints, incidents/accidents, illegal/unethical situations, threat of assault, terrorism, and threats to personnel and property.
  • Produced written reports and other correspondence.
  • Collaborated with local law enforcement agencies, sharing vital information to maintain situational awareness and avoid possible security breaches.
  • Provided first aid and medical support when needed, utilizing knowledge of emergency response procedures to handle incidents effectively.

DETENTION OFFICER

Denton County Sheriff’s Office
06.2014 - 08.2015
  • Performed specialized law enforcement overseeing the welfare, safety and safeguarding of constitutional rights of inmates.
  • Received and processed inmates into custody including searches and personal property management.
  • Maintained jail security via patrol, camera surveillance, and monitoring emergencies; served meals; provided transport, and participated in extraction teams for violent and uncooperative persons in custody.
  • Responded promptly to emergency situations and provided medical aid.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.

SECURITY FORCES

United States Air Force
12.1992 - 06.2014
  • I managed the operation and supervision of over 300 personnel in establishing work priorities, training and training schedules, law enforcement, security and combat operations.
  • I was an investigator, investigating theft, fraud, and other law enforcement-based investigations.
  • Planned and executed security operations for US Presidential Motorcade and Air Force One.
  • Provided Personal Protection Details for the Chairman of the Joint Chiefs of Staff, the Air Force Space Commander, and the North American Aerospace Defense, 4 star generals.
  • I was part of the base EOC (Emergency Operation Center) for all major emergencies/Crisis management, answering to the base commander.
  • I was the lead for on-scene command and control at major accidents and incidents and employed and led tactical response forces as needed.
  • As a designated trainer, I flawlessly trained over 1,500 Security Forces and Air Force Wing Operation personnel and trained civilian AKAL guard personnel.
  • I was the NCOIC (Non-Commission Officer in Charge) of the training department and Law Enforcement Desk (Dispatch Command and Control).
  • Led 14 combat personnel in more than 200 combat missions while patrolling 4,000 square miles in hostile enemy territory.
  • Responsible for Quick Reaction Force for joint military operations in the war or combat Area of Operations.

AIR FORCE ENLISTED RECRUITER

United States Air Force
08.2008 - 04.2013
  • Silver badge recruiter averaging recruitment of 132-171% consistently.
  • Recognized for achieving 250% above mission requirements.
  • Averaged 94% rate for enlistments leaving for Basic Training while Air Force target is 85% or greater.
  • Organized effective advertising, promotion, and public relations programs including career fairs at local high schools and colleges.
  • Overcame recruiting challenges for Battlefield Airman by placing 15 enlistment.
  • Led Special Operations/Battlefield Airman Program.
  • Spearheaded '2011 Air Show of the Year' that led to 1,856 recruiting leads.
  • Taught military law, criminal justice, close quarter combat, criminal room clearing, and other law enforcement functions at local high schools and community college.

Education

Bachelor of Science - CRIMINAL JUSTICE

American Military University
Charles Town, WV
06.2017

Associate of Applied Science - CRIMINAL JUSTICE

Community College of The Air Force
Montgomery, AL
06.2014

AS - HUMAN RESOURCE MANAGEMENT

Community College of The Air Force
Montgomery, AL
06.2014

Skills

  • Leadership
  • Communication
  • Planning
  • Attention to Detail
  • Human Resources
  • Employee Management
  • Hiring & Training
  • Operations Management
  • Problem Solving
  • Budgeting
  • Microsoft
  • Coaching
  • Building Schedules
  • Bookkeeping
  • Organization
  • Surveillance
  • Executive Protection
  • Counter Terrorism
  • Law Enforcement
  • Physical Security
  • First Responder
  • Dog Handler & Trainer
  • Investigation
  • Critical Thinking
  • Loss Mitigation
  • Recruitment
  • Combat & Martial Arts
  • Various Security Systems
  • Expert Marksman
  • Microsoft Office
  • Hostile environment training
  • Situational awareness
  • Defensive driving
  • Executive protection

Timeline

Personal Protection Officer Lead

Markev Protection Services
06.2024 - Current

UNIT MANAGER

Freedom Financial Network/Achieve
10.2021 - 11.2024

ACCOUNT MANAGER

Allied Universal Security Service
05.2019 - 10.2021

OPERATIONS MANAGER

The Bluffs Rehab Center
05.2018 - 05.2019

SECURITY MANAGER

The Bluffs Rehab Center
05.2018 - 05.2019

PERSONAL PROTECTION OFFICER LEAD

SecTek/United States Patent & Trademark OffIce
08.2015 - 05.2018

DETENTION OFFICER

Denton County Sheriff’s Office
06.2014 - 08.2015

AIR FORCE ENLISTED RECRUITER

United States Air Force
08.2008 - 04.2013

SECURITY FORCES

United States Air Force
12.1992 - 06.2014

Bachelor of Science - CRIMINAL JUSTICE

American Military University

Associate of Applied Science - CRIMINAL JUSTICE

Community College of The Air Force

AS - HUMAN RESOURCE MANAGEMENT

Community College of The Air Force

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PHILLIP THOMAS