Phillip Toole
Mobile,AL
Summary
Dedicated and customer-focused IT professional with a strong technical background and exceptional problem-solving skills, seeking a Help Desk position to provide end-users efficient and effective IT support.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
SSS Data Assistant
Bishop State Community College
01.2024 - Current
- Established clear lines of communication with peers and supervisors, fostering an environment conducive to collaboration on important tasks related to maintaining accurate databases.
- Maintained strict adherence to data privacy guidelines, safeguarding sensitive information from unauthorized access.
- Coordinated with IT staff to address technical issues related to databases or software applications used in managing data assets effectively.
- Collaborated with cross-functional teams to ensure alignment on data entry needs and requirements.
Peer Tutor/IT Assistant
Bishop State Community College
08.2022 - 09.2023
- Assisted in maintaining computer systems and ensuring network connectivity
- Helped users with basic IT-related queries and problems
- Worked in individual or small group sessions to answer questions on course content as presented by the course professor in approved subjects
- Collaborated with fellow tutors to share best practices and develop more effective teaching methods for diverse student populations.
- Developed and delivered engaging and interactive tutoring sessions to assist students in achieving academic success.
Painter/Insulator/Scaffolding Helper
PEN GULF INC.
09.2021 - 05.2022
- Painted various size pipes and tanks around the job site
- Assisted in removing old insulation, cutting and measuring insulation, and installation
- Helped scaffold builders with passing material to erect and take down scaffolds
- Efficiently managed time and prioritized tasks to complete all painting, insulation, and scaffolding work within specific deadlines.
Electrician Helper/Apprentice
ACE Electric
06.2017 - 04.2020
- Collaborated with the safety manager to organize and participate in safety meetings, contributing valuable insights and suggestions
- Assisted in structuring and conducting safety training classes for fellow employees, promoting awareness and adherence to safety protocols
- Shadowed safety managers to gain practical knowledge and experience in implementing safety procedures and protocols
- Familiar with filling out paperwork and conducting daily safety audits to ensure compliance
- Aided in printing and making certificates for OSHA 10 and 30 training, as well as badges for equipment training
- Operated various equipment such as Boom Lift, Mini X, Trencher, Forklift, etc
- Assisted in maintaining an inventory of electrical equipment, tools, and supplies, ensuring that all items are in stock and readily available for use.
Education
Associate of General Studies -
Bishop State Community College
Mobile, AL 06.2021 - Current
Associate's degree in Computer Information Systems - undefined
Bishop State Community College
Mobile, AL 08.2016 - 05.2018
High school diploma - undefined
Citronelle High School
Citronelle, AL 08.2011 - 05.2015
Skills
Microsoft excel
Microsoft word
Electrical experience
Javascript
C
Microsoft powerpoint
Tutoring
Team Collaboration
Attention to Detail
Data Quality Assurance
Active Listening
Problem-Solving
Decision-Making
Interpersonal Skills
Time Management
Reliability
Certification
OSHA 10
Timeline
SSS Data Assistant
Bishop State Community College
01.2024 - Current
Peer Tutor/IT Assistant
Bishop State Community College
08.2022 - 09.2023
Painter/Insulator/Scaffolding Helper
PEN GULF INC.
09.2021 - 05.2022
Associate of General Studies -
Bishop State Community College
06.2021 - Current
Electrician Helper/Apprentice
ACE Electric
06.2017 - 04.2020
Associate's degree in Computer Information Systems - undefined
Bishop State Community College
08.2016 - 05.2018
High school diploma - undefined
Citronelle High School
08.2011 - 05.2015