Phillip Vannoy
Leesburg,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Warehouse Forklift Operator
Fortiline Waterworks
10.2022 - 10.2023
- Operated forklifts to transport materials within warehouse efficiently.
- Assisted in loading and unloading shipments safely to maintain workflow.
- Followed safety protocols to ensure compliance with operational standards.
- Maintained cleanliness and organization of work areas for safety and efficiency.
- Supported quality control measures by checking product conditions before shipping.
- Adapted quickly to new tasks and procedures in fast-paced environment.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
Customer Service Representative
Fortiline Waterworks
01.2023 - 10.2023
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed orders and returns, ensuring timely updates to customer records.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Utilized CRM systems to track customer interactions and maintain detailed records.
- Handled high call volumes while maintaining professionalism and composure during peak times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Inside Sales Representative
Fortiline Waterworks
10.2023 - 10.2025
- Developed and maintained relationships with prospective clients through effective communication and follow-up strategies.
- Executed daily sales activities, including cold calling and lead generation, to achieve targeted sales goals.
- Provided product knowledge and demonstrations to clients, enhancing customer understanding and engagement.
- Adapted sales techniques based on client feedback to improve conversion rates and customer satisfaction.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Set up new accounts, established customer credit and set up payment methods.
Grocery Stocker
Foodlion Grocery Store
01.2017 - 01.2018
- Stocked shelves efficiently to ensure product availability and organization.
- Monitored inventory levels, reporting discrepancies for prompt resolution.
- Assisted customers in locating products, enhancing shopping experience.
- Operated equipment safely, adhering to safety protocols during tasks.
- Collaborated with team members to optimize stock rotation and reduce waste.
- Implemented best practices for maintaining cleanliness and order in aisles.
- Trained new staff on stocking procedures and safety guidelines effectively.
- Conducted regular audits of stock levels to support inventory accuracy initiatives.
Grocery Department Manager
Foodlion Grocery Store
01.2018 - 01.2020
- Oversaw daily operations of grocery department, ensuring compliance with safety and sanitation standards.
- Managed inventory levels, optimizing stock replenishment processes to reduce waste and improve product availability.
- Trained and mentored staff on customer service best practices, enhancing team performance and engagement.
- Implemented visual merchandising strategies to enhance product presentation and drive customer interest.
- Collaborated with suppliers to negotiate pricing and secure high-quality products for department offerings.
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
Evening Manager
Foodlion Grocery Store
01.2020 - 01.2022
- Supervised evening operations, ensuring adherence to safety and quality standards.
- Led team in providing exceptional customer service, enhancing guest satisfaction.
- Managed inventory control processes, optimizing stock levels for peak hours.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements that increased workflow efficiency during shifts.
- Developed staff schedules, aligning workforce with business demands efficiently.
- Increased sales through effective merchandising strategies and promotional displays.
- Managed staff scheduling to ensure optimal coverage during peak hours.
- Provided excellent customer service, leading by example for team members to follow.
- Coordinated special events within the store, creating memorable experiences for customers and generating additional revenue streams.
- Developed strong relationships with vendors, negotiating better pricing options for products and services.
- Identified areas of improvement within the store''s operations; implemented necessary changes leading to increased efficiency.
- Facilitated communication between day shift managers and staff, ensuring seamless transitions between shifts for operational continuity.
- Implemented inventory management practices to minimize waste and reduce costs.
- Streamlined evening operations for increased efficiency and productivity.
Education
High School Diploma -
North Pole Highschool
North Pole, AK07.2012
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Customer relationship management
- Upselling and cross selling
- Email and phone etiquette
- Organized and efficient
- Driven
- Relationship building
Timeline
Inside Sales Representative
Fortiline Waterworks
10.2023 - 10.2025
Customer Service Representative
Fortiline Waterworks
01.2023 - 10.2023
Warehouse Forklift Operator
Fortiline Waterworks
10.2022 - 10.2023
Evening Manager
Foodlion Grocery Store
01.2020 - 01.2022
Grocery Department Manager
Foodlion Grocery Store
01.2018 - 01.2020
Grocery Stocker
Foodlion Grocery Store
01.2017 - 01.2018
High School Diploma -
North Pole Highschool