Phillip Ventola

Implementation & Integration Manager

• Lead a team of 2 specialists and 1 team lead, overseeing client onboarding and technical integrations for healthcare organizations
• Facilitate scrum meetings (every other day) and one-on-ones (weekly) to provide coaching and support professional development
• Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success teams to streamline onboarding and improve the client experience
• Act as an escalation point for high-priority or complex projects, ensuring timely resolution and maintaining high client satisfaction
• Analyze team performance metrics to identify coaching opportunities and ensure work is divided evenly
• Partner with the Product team to relay implementation/integration pain points, contributing to enhancements that improve efficiency

Implementation & Integration Team Lead

• Managed multiple client onboarding projects simultaneously, seeing them through from Sales Handoff through Go-Live
• Configured a variety of unidirectional data interfaces including manual CSV reports, automated APIs, and standard HL7 connections
• Served as the primary technical resource for troubleshooting and resolving implementation/integration issues that arose during (and after) onboarding
• Created internal best practices and implementation playbooks to improve consistency and knowledge sharing
• Authored documentation to support repeatable and scalable onboarding processes

Implementation & Integration Specialist

• Independently managed a high volume of client onboarding projects, guiding customers through technical setup, configuration, and platform adoption
• Served as the main point of contact for clients during implementation, delivering technical guidance and ensuring alignment between product capabilities and customer workflows
• Collaborated with Engineering and Support teams to identify and resolve edge-case integration issues during deployment

• Investigated and resolved complex technical issues for clients, enhancing overall performance of the product and reducing repeat inquiries
• Delivered one-on-one and group training sessions for healthcare professionals—including doctors and advanced practitioners—on prescription workflows, document handling, portal management, and general software navigation
• Accepted and led additional projects such as internal documentation and forms troubleshooting, resulting in increased knowledge sharing
• Triaged and escalated unresolved issues to Tier 2 and Software Development teams providing detailed documentation, improving time-to-resolution for high-priority cases
• Consistently maintained high customer satisfaction by delivering prompt, solution-focused support through phone and email, while meeting or exceeding response time, resolution rate, and satisfaction score expectations

• Provided one-on-one academic support to students from kindergarten through 12th grade, focusing on core subjects including math, reading, and writing
• Maintained and organized personalized student binders, ensuring each session aligned with the learning plan tailored to their goals
• Proctored and graded diagnostic assessments to evaluate student progress
• Ensured students completed all assigned work within each session by managing time effectively and maintaining a structured, focused learning environment
• Provided advice through written progress reports, helping students, parents, and management understand academic standing and areas for improvement
• Stayed beyond scheduled hours to grade student work, demonstrating commitment to learning continuity and progress tracking

• Delivered targeted instruction to students in grades K–8, with a focus on supporting middle school students in mastering mathematical concepts
• Led small-group and one-on-one sessions to reinforce classroom lessons, clarify misunderstandings, and adapt explanations to different learning styles
• Collaborated with teachers to develop tailored support strategies for students struggling with organization, comprehension, and study habits
• Maintained a structured yet supportive environment to help students stay engaged and on-task