Phillip Vigneault

• Repair and maintain a large variety of specialized on highway and off highway equipment.
• Performed in depth electrical troubleshooting and engine diagnostics to minimize equipment down time.
• Support and maintain various new start ups in multiple locations across the United States to assist in overall growth of the company.
• Obtain knowledge and experience working on various hazardous materiel and chemical trailers.
• Diagnosed mechanical issues and implemented effective repair solutions on-site.
• Keep a meticulously clean shop and working environment
• Responded quickly to emergency maintenance requests for timely on-call support.
• Utilized diagnostic tools and software for troubleshooting and repairs of transportation systems.
• Provided technical support and training to junior technicians, fostering skill development.
• Maintained company field response vehicle stocked with repair and replacement parts valued over $200,000.
• Developed service reports documenting repairs, maintenance performed, and parts used for recordkeeping.
• Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.

• Supported technicians in equipment maintenance and repair
• Used specialty equipment, standard tools, and gauges to complete assessments and repairs
• Inspected all vehicle systems to assess function and uncover defects
• Disassembled and repaired diesel engines in trucks and emergency vehicles
• Installed new systems and components in vehicles
• Worked with emergency service customers to understand requirements and provide exceptional repair service
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
• Diagnose, repair, and test emergency vehicle systems such as, emergency lights, fire apparatus pumps, water tanker dump systems, aerial ladder systems
• Perform in-depth electrical troubleshooting and repairs
• Perform troubleshooting, repairs, and replacement on Allison automatic transmissions
• Perform in depth engine diagnostics and repairs including full engine replacements on Cummins and Detroit engines
• Specialized in Pierce fire trucks and learned other major manufactures equipment
• Read major electrical schematics to diagnose and complete repairs
• Obtain knowledge of major hydraulic systems operation and repair procedures
• Work directly with engineers on tech support tickets to perform advanced diagnostics of any major electrical and hydraulic systems

• Troubleshoot check engine lights using diagnostic software and other devices.
• Perform electrical troubleshooting.
• Maintain braking components on air operated disc and drum brakes on tractors and trailers.
• Perform preventative maintenance procedures on units.
• Perform repairs on a variety of engine types including Cummins, Detroit, Mercedes, Caterpillar, Izuzu, International, Paccar and Volvo.
• Perform transmission repairs and clutch replacements.
• Maintain and repair vehicle lighting systems.
• Perform welding and cutting.
• Repair and replace tires on truck and trailer applications.
• Perform mobile repairs at customer locations or roadside on truck and trailers.
• Troubleshoot, repair, and maintain coolant systems on vehicles.
• Perform troubleshooting on vehicle hvac systems.
• Specialized in repairing Freightliner equipment but learned the ins and outs of many different manufacturer’s pieces.
• Maintained meticulous records of all repair work that was made to machines and equipment.

Maintained positive relationships with all customers

Promoted shop safety by working in a safe manner.

Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.

Managed customer flow and backed up lines to reduce checkout wait time.

Listened to, understood and clarified guest concerns and issues.

Unloaded trailers, received merchandise, verified orders and broke down produce loads.

Affected quick resolutions to customer problems and brought in management when needed.

Processed monetary transactions with cash, checks, gift certificates, travelers’ checks, food stamps, coupons and store credit.