PHILLIP WILLIAMS
Branchville,SC
Summary
Adept at enhancing customer satisfaction and streamlining installation processes, I leveraged attention to detail and project management skills at PRTC to significantly improve service delivery and efficiency. My expertise in equipment installation and commitment to safety practices resulted in a notable increase in repeat business and team productivity.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Installer
PRTC
08.2020 - Current
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Expedited installation times with efficient scheduling and coordination of resources.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Completed projects within budget constraints through careful planning and resource management.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
- Boosted repeat business by providing exceptional service and follow-up on installation issues.
- Improved team productivity with introduction of streamlined installation processes.
- Optimized workflow by effectively prioritizing installation tasks, resulting in timely project completion.
- Mitigated potential installation hazards, conducting thorough pre-installation assessments.
- Improved energy efficiency in installed systems by incorporating sustainable practices and materials.
- Accelerated project completion rates, coordinating effectively with team members to meet tight deadlines.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Liaised with internal departments to optimize productivity and efficiency.
- Installed and maintained managed services for business clients.
- Configured and deployed hosted phone systems to improve client connectivity.
- Implemented access control solutions at client locations.
- Configured and installed Alarm.com security systems for business clients, providing reliable and effective security measures.
- Implemented Digital Watchdog camera systems, ensuring comprehensive coverage and functionality.
Digital Technician
AT&T
08.2000 - 08.2020
- Developed customized solutions for clients, ensuring seamless integration with existing systems.
- Conducted quality control checks on digital assets, ensuring adherence to client specifications and standards.
- Implemented data backup procedures, safeguarding valuable information against potential loss or corruption.
- Reduced equipment downtime with regular maintenance checks and timely repairs.
- Installed Hosted Phone systems to enhance communication infrastructure.
- Set up data networks to enhance communication and data transfer capabilities.
- Set up transport networks, contributing to improved communication infrastructure.
- Installed and maintained e911 network equipment to ensure reliable emergency communication systems.
- Managed projects independently, delivering on time and within scope.
Education
Associates - Industrial Electronics
Orangeburg Calhoun Technical College
Orangeburg, SC1997
Skills
- Attention to detail
- Time management
- Positive attitude
- Power tool operation
- Customer satisfaction
- Customer service
- Following safety practices
- Pre-installation site prep
- Equipment installation
- Equipment operation
- Customer relations
- Troubleshooting and testing
- Worksite preparation
- Hardware installation
- Construction management
- Work orders
- Testing processes
- Scheduling
- Site surveys
- Network setup
- Project management
- Repair techniques
- Safety awareness
- Material selection
- Blueprint interpretation
- Technical drawing interpretation
- Maintenance and repair reporting
- Maintenance and repair
- Troubleshooting and Diagnostics
Certification
- First Aid Certification
- CPR/AED Certification
- Alarm.com Certified Tech.
- Digital Watchdog Certified Tech.
- Network + Class Certificate from TCL
- Certified Firefighter 2 from State of S.C
- Assistant Chief of Cattle Creek Fire Dept.
- Certified CWA President and Job Stewart (Former President of CWA 3719 and 3207)
Timeline
Business Installer
PRTC
08.2020 - Current
Digital Technician
AT&T
08.2000 - 08.2020
- First Aid Certification
- CPR/AED Certification
- Alarm.com Certified Tech.
- Digital Watchdog Certified Tech.
- Network + Class Certificate from TCL
- Certified Firefighter 2 from State of S.C
- Assistant Chief of Cattle Creek Fire Dept.
- Certified CWA President and Job Stewart (Former President of CWA 3719 and 3207)
Associates - Industrial Electronics
Orangeburg Calhoun Technical College
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