PHILLIP WOOD

• Worked within Acis and Epic, insurance verification, authorizations, and Phone Triage, 60 calls a day, scheduling, high call volume.
• Coordinated branch operations to enhance service delivery and customer satisfaction.
• Epic and Acis were operations for Database collections.
• Managed scheduling and logistics for patient equipment deliveries, ensuring timely fulfillment.
• Prepared weekly and monthly activity summaries for 3 different departments for management review.
• Developed training materials for new staff, fostering efficient onboarding processes.
• Mentored junior coordinators on best practices in patient care coordination and support services.
• Oversaw financial transactions to maintain accuracy in accounting records and reduce discrepancies.
• Developed strong relationships with clients by offering personalized service tailored to their needs.
• Remained calm and professional in stressful situations.

• Utilized OCR for document scanning, Excel and spread sheets for polls
• Utilized electronic health record systems for efficient patient information management.
• Enhanced speed and accuracy of delivery of information 75 WPM
• Processed high-volume data entries with accuracy and attention to detail.

Update COI's, tenant move in, parking validations, procure to pay system

• Answered up to 60 calls, greet visitors, process requests in info-center, file reports
• Speculate square footage of units, process invoices, print labels
• Use of Appfolio and Yardi to process move in and move outs.
• Generate team follow ups to ensure accurate property sales

• Greeted visitors, formulated 16 dictation letters per hour, mailed out legal documents
• Negotiated parking enforcement rules
• Processed invoices for payment, reconcile dockets
• Scheduled appointments, managed attorney calendars, conduct research with filing of reports.

• Created exercises, stocked PPE gear, reported damaged materials
• Delivered antennas, resolved program issues, closing deals with vendors
• Spreadsheets for chemicals, writing distribution.
• 10 Safety procedures, ordered, stocked chemicals, proper labeling for customer use.
• Developed strategies for safety department and employee protection

• Negotiations, 5 travel arrangements per hour, purchase orders, calendaring
• Answered multiple phone lines, reservations, files of services, pricing
• Scheduled appointments for two different properties, inquiries, memos

• Settled negotiations, customer service relations, negotiated deals/closed sales
• Achieved up to 50 reward sales per week, high achievement in company standards, closing sales with contractors.
• Regulated next steps in contracts

• 3 Attended 100 Carts, bagged groceries, mopped floors
• Provided customer service
• Obtained records of missing items, scanned prices, price matched, Cleaned bathrooms per day