Phillip Yang
Town of Clayton
Clayton,NC
8
years of professional experience
IT Technical Support Specialist with hands-on experience resolving hardware, software, network, and Active Directory issues. Strong customer service, troubleshooting, and communication skills support fast issue resolution and reliable user assistance across municipal IT environments.
Work History
IT Technical Support Specialist
1 Year 7 Months- Resolved hardware, software, and connectivity issues for municipal staff using remote and in-person support.
- Configured desktops, laptops, printers, and peripherals for new and existing users.
- Assisted with password resets, account access, and basic Active Directory user support.
- Documented service requests and resolutions in ticketing system for accurate tracking and follow-up.
- Supported Microsoft 365 applications, email troubleshooting, and user setup tasks.
- Diagnosed network access problems and escalated complex issues to senior IT staff.
- Maintained inventory records for IT equipment, accessories, and replacement parts.
- Guided users through technical procedures and reinforced standard support workflows.
- Hardware deployment for police vehicles
Videographer
3 Years- Captured high-quality video footage for branded content, interviews, and event coverage using professional camera equipment.
- Edited raw footage into polished final cuts with color correction, audio syncing, and seamless scene transitions.
- Collaborated with creative teams to plan shot lists, refine concepts, and align visuals with project goals.
- Set up lighting, framing, and audio gear to maintain consistent production quality across shoots.
- Managed file organization, media backups, and asset delivery to support efficient post-production workflows.
- Used Adobe Premiere to edit footage into correct order and add effects.
Retail Sales Associate
1 Year 2 Months- Assisted customers with product selection, fit, and usage guidance across footwear, apparel, and equipment.
- Processed transactions accurately using POS systems while handling returns, exchanges, and payment issues.
- Supported fitting room operations by recovering merchandise and ensuring organized, customer-ready presentation.
- Maintained merchandising standards by restocking shelves, organizing displays, and updating signage.
Education
Bachelor of Arts - Graphic Design
Bachelor of Arts
High School Diploma
Skills
2 Years of experience in programs such as Tyler New World
Microsoft
Cityworks
Apple Business management ABM.
Preparation for CompTIA A+ certification
System imaging and configuration
Remote IT troubleshooting
System software deployment
Hardware deployment
Customer service and remote desk support
Active Directory management
Timeline
IT Technical Support Specialist
Town of Clayton
03.2025 - CurrentRead More
Videographer
Sam Visual/Film Chaser
01.2021 - 01.2024Read More
Retail Sales Associate
Dick's Sporting Goods, Inc
01.2019 - 03.2020Read More
Appalachian State University
Bachelor of Arts from Graphic Design
Read More
Catawba Valley Community College
Bachelor of Arts
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Alexander Central High School
High School Diploma
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