Phillipa Jackson
Savannah,GA
Summary
Dynamic kitchen leader with extensive experience at Buffalo Wild Wings, excelling in food safety and inventory management. Proven track record of enhancing customer satisfaction through high-quality meal preparation and effective team collaboration. Skilled in safe food handling and fostering a positive work environment, ensuring operational excellence during peak service hours.
Culinary professional with comprehensive experience in high-pressure kitchen environments, driving quality and efficiency. Known for exceptional culinary skills and ability to innovate while maintaining consistency. Reliable team collaborator with focus on achieving culinary excellence and adapting to evolving needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sous Chef/Supervior
Bon Appetit/SCAD
Savannah, GA
01.2018 - Current
- Assisted in preparation and presentation of menu items under guidance of head chef.
- Maintained cleanliness and organization of kitchen workspace to ensure food safety standards.
- Learned proper use and maintenance of kitchen equipment, enhancing operational efficiency.
- Supported inventory management by tracking food supplies and reporting shortages to senior staff.
- Participated in daily kitchen operations, ensuring smooth workflow during service hours.
- Collaborated with team members to execute meal service efficiently during peak times.
- Implemented feedback from chefs to improve dish quality and presentation skills quickly.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
Kitchen Lead
Buffalo Wild Wings
Savannah, GA
03.2014 - 08.2016
- Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
- Coordinated daily meal preparation and service schedules for optimal efficiency.
- Trained new kitchen personnel on operational procedures and equipment usage.
- Implemented inventory control measures to reduce waste and streamline supplies.
- Managed kitchen operations during peak hours to maintain service quality and speed.
- Conducted regular performance evaluations to support staff development and training needs.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
- Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.
- Performed regular equipment inspections to proactively address maintenance needs before impacting daily operations.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Stocked and rotated food items according to expiration dates.
- Followed food safety practices and sanitation guidelines.
- Monitored food temperature, discarding items not stored correctly.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained composure and work quality while under stress.
- Cleaned and maintained work areas, equipment and utensils.
- Trained new staff on food preparation and safety procedures.
Education
BBA - Business Management
Strayer University
Savannah, GA06-2024
Skills
- Team leadership
- Kitchen leadership
- Food safety
- Inventory management
- Safe food handling
- Food presentation
- Food preparation
- Customer service
- Kitchen organization
- Cooking techniques
- Safety management
- Supervising food prep
- Knife skills
- Safe handling
- Foodservice
- Meal preparation
- Catering and events
Certification
Serv Safe Certified
Timeline
Sous Chef/Supervior
Bon Appetit/SCAD
01.2018 - Current
Kitchen Lead
Buffalo Wild Wings
03.2014 - 08.2016
BBA - Business Management
Strayer University