Phillipa Touch Pok
Long Beach,CA
Summary
Adept at maintaining high-quality standards under pressure, I excelled in fast-paced environments at Regents Point, enhancing customer satisfaction through efficient multitasking and adherence to safety protocols. Leveraging strong cooking techniques and a collaborative spirit, I significantly contributed to team success, demonstrating a keen ability to improve kitchen operations and food preparation processes.
Overview
11
11
years of professional experience
Work History
Cook
Regents Point
10.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Prepare food for timely service by closely following chef''s instructions and prioritizing tasks.
Cook 1 & 2
Boiling Point
02.2023 - 03.2024
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained food safety and sanitation standards.
- Prepared and served various food items in fast-paced environment.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Adjusted recipes based on ingredient availability or customer request.
- Developed strong multitasking skills to manage multiple orders simultaneously while maintaining accuracy and efficiency.
- Contributed to a positive work environment through effective communication, teamwork, and problem-solving abilities.
- Maximized productivity with careful time management during busy shifts to ensure prompt order completion.
Prep Line Cook
Off The Wall GameRoom
06.2023 - 10.2023
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
- Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
- Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
- Consistently met strict deadlines for meal preparation during busy shifts, contributing to timely service delivery.
- Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
- Participated in weekly meetings with the culinary team to discuss menu changes, specials, and areas for improvement.
- Streamlined kitchen operations for efficiency by maintaining organized workstations and keeping inventory up to date.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
Prep Cook
John’s Incredible Pizza
12.2022 - 06.2023
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production areas.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Followed food safety standards when handling ingredients.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Prepare dough and soups from scratch
- Managed opening and closing shift kitchen tasks.
- Measured and mixed ingredients according to precise recipes for best results.
Assistant Manager
Diamond Shamrock
11.2013 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Set up new sales displays each week with fresh merchandise.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Removed trash, swept, and mopped floors for professional appearance.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Processed orders and prepared food
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Skills
- Cleaning and organization
- Food Preparation
- Strong attention to safe food handling procedures
- Cooking techniques
- Sanitation
- Performance Improvement
- Food Handler Certification
- Works Well Under Pressure
- Efficient multitasking
- Quality Control
- New Hire Training
- Work Planning and Prioritization
- Fast pace environment
- Teamwork and Collaboration
- Effective planner
- Flexible Schedule
- Meal Preparation
- Multitasking and Organization
- Event Catering
- Food presentation talent
- Special Diets Knowledge
- Operations Management
- Food Storage
- Cleaning and sanitization
- Safe Food Handling
- Kitchen Organization
- Team Leadership
- Inventory Control
- Menu Memorization
- Equipment Operation
- Bulk Food Preparation
- Product Rotations
- Food inspection
- Baking and broiling skills
- Staff Supervision
Timeline
Cook
Regents Point
10.2023 - Current
Prep Line Cook
Off The Wall GameRoom
06.2023 - 10.2023
Cook 1 & 2
Boiling Point
02.2023 - 03.2024
Prep Cook
John’s Incredible Pizza
12.2022 - 06.2023
Assistant Manager
Diamond Shamrock
11.2013 - 12.2021
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