Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillip A. Unger

Bernalillo,NM

Summary

Dynamic leader with a proven track record in pastoral care and customer service excellence, notably at Solid Rock Baptist Church. Skilled in preaching, pastoral counseling, and surveillance, with a knack for fostering trust and exceeding targets. Achieved high satisfaction rates through meticulous attention to detail and exceptional organizational skills.


Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.


Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

11
11
years of professional experience

Work History

Pastor

Solid Rock Baptist Church
04.2022 - Current
  • Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
  • Provided spiritual care through visitation, counseling, and prayer.
  • Officiated special services such as weddings, funerals, baptisms, and nursing home services.
  • Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
  • Strengthened relationships between families by initiating regular events and workshops catered to their needs.
  • Oversaw administration and management of all areas of ministry.

Service Advisor

Brake Masters
04.2022 - 04.2024
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Assistant Manager

EOC
03.2015 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Security Guard

Delta Security
05.2013 - 02.2015
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Education

High School Diploma -

Faith Christian Academy
Pell City, AL
05.2013

Skills

  • Preaching
  • Teaching
  • Pastoral counseling
  • Pastoral Care
  • Report Writing
  • Incident Reporting
  • General security
  • Surveillance
  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Attention to Detail

Timeline

Pastor

Solid Rock Baptist Church
04.2022 - Current

Service Advisor

Brake Masters
04.2022 - 04.2024

Assistant Manager

EOC
03.2015 - 04.2022

Security Guard

Delta Security
05.2013 - 02.2015

High School Diploma -

Faith Christian Academy
Phillip A. Unger