Phillipe Gomez
Gotha
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, with the mind to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Online Seller & Marketing
Ebay.com
02.2019 - Current
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Proficient in the post listing online, and optimize them for search engine optimization purposes.
- Developed and managed an online store withholding a variety of items including clothing, toys, and technology.
Customer Service Representative
Concentrix
07.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Food & Beverage Expert
Target
10.2022 - 07.2023
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Quick Service Food and Beverage
Universal Studios
07.2021 - 10.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Lifted over 50 pounds daily with proper posture, redirecting inventory to appropriate venues.
- Developed individualized training plans to achieve staff readiness.
Assistant General Contractor
Xclusive Outdoor Living
07.2020 - 12.2020
- Completed tear-down of existing structures to prepare for new construction.
- Helped with door and window installations.
- Used variety of hand and power tools to complete tasks.
- Adhered to building codes and regulations in planning and construction phases for full project compliance.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Mixed and poured concrete for variety of projects.
Package Handler
FedEx:Ground
02.2020 - 05.2020
- Used hand-held scanners and physical logs to accurately track item movements.
- Managed warehouse operations and verified proper shipment procedures.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
Retail/Sales Associate Specialist
Recycled News
06.2016 - 11.2019
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers and community to promote long term business growth.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions.
- Negotiated prices, terms of sales and service agreements.
Education
High School Diploma -
Campbell High School
Smyrna, GA05.2019
Skills
- Guest Experiences
- Effective Customer Communication
- Reading Comprehension
- Restock Shelves
- Critical Thinking
- Display Arrangements
- Loading and Unloading Operations
- Operational Efficiency
- Safety Protocols
- Teamwork and Collaboration
- Radio Frequency Equipment Expertise
- Package Scanning
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Concentrix
07.2023 - 11.2023
Food & Beverage Expert
Target
10.2022 - 07.2023
Quick Service Food and Beverage
Universal Studios
07.2021 - 10.2022
Assistant General Contractor
Xclusive Outdoor Living
07.2020 - 12.2020
Package Handler
FedEx:Ground
02.2020 - 05.2020
Online Seller & Marketing
Ebay.com
02.2019 - Current
Retail/Sales Associate Specialist
Recycled News
06.2016 - 11.2019
High School Diploma -
Campbell High School