PHILLIPE JANVIER

Ref: Matthew Knoerline (443-928-7977)

• Maintained positive relationships between players, coaches, parents, administrators.
• Ran drills and fitness circuits to improve athletes' coordination and skills.
• Collaborated with peer and parent liaisons to achieve program growth while managing coaching development.
• Prepared athletes for games with well-coordinated schedule of practices and individual training.
• Assisted athletes in developing mental skills such as focus, concentration, motivation, discipline, goal setting.
• Guided team through difficult situations, player injuries and tough losses.

• Identified customer needs and promoted appropriate financial products.
• Adhered to compliance regulations and security procedures consistently.
• Collaborated with team members to improve service delivery standards.
• Resolved customer issues promptly while ensuring a positive experience.
• Explained the features of various banking products available to customers.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.

• Built strong relationships in the work environment, and trained others to elevate production as a team.
• Proficiency in learning and using different sales tools' interfaces to efficiently complete sales.
• Developed and used communication skills to help customers understand their specific situations in ways that were easy for them to comprehend.
• Engaged customers to promote AT&T products and services effectively.
• Assisted in training new sales staff on product knowledge and customer service.
• Provided personalized solutions to meet customer needs and preferences.

• Interacted with and acknowledged customers in a timely manner throughout the store.
• Helped newer employees with tasks and training.
• Built connections with customers to give them the optimal experience.
• Sought additional knowledge from co-workers to increase and optimize productivity in the work environment.
• Resolved customer inquiries and complaints professionally and efficiently.

• Maintained the work area and kept the cash drawer organized.
• Resolved issues with cash registers, card scanners, and printers.
• Received product orders, unloaded merchandise, and arranged store stock into appealing displays.
• Prepared special orders for shipment.
• Resolved customer complaints and escalated worsening concerns for remediation.