Office 365
Phillip Edward Randall
General Manager
Murrieta,CA
Summary
To accurately define my expert level of skills acquired in my background I would have to start down a path that begins at Property Management and veers off to Culinary Operation Excellence. Both roads are paved with anticipatory customer service and refined by interpersonal communication skills.
Excellence in customer service is not only for your guests/clientele but internal employees as well. Most of my management career has included HR responsibilities. I find employee engagement to be one of the most important driving factors of growing a companies flow to the bottom line. Engaged employees creates retention that saves the company long term creating a "win-win".
The beautiful state of California that I grew up in is now unrecognizable to me. As a father of three spirited little girls and husband to a former dressage jumper we are looking to relocate the family to an affordable 2 acres of land where my wife and children can have horses.
Beginning at the age of 15 I have worked a full to double time schedule that includes working weekends. I have been on call for flooding and staffing nightmares for almost 20 years and I'm just about to turn 35. I wanted to prove that you could make it in this state without a formal degree from a university. Along the way I have reflected on my skills, my accomplishments, and my goals for the future. I am in search of a position that creates a work-life balance still alive in the great state of Texas. Optimistically I search for a position starting around 8am and ending around 5pm, Monday through Friday. I am willing to work one weekend a month in addition to the regular schedule.
My skills range from agriculture property management (plumbing, solar, event disasters) to customer service excellence (training, ecommerce, phone systems, email platforms). I am willing to fly at my own cost to meet in person. Thank you for your time and consideration.
Overview
1
1
Certification
4
4
years of post-secondary education
17
17
years of professional experience
Work History
General Manager
Robert Renzoni Vineyards
Temecula, CA
10.2016 - Current
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- 24 hour on call response to all emergency situations
- Licensed to drive commercial vehicles for the company
- Wine expert
Food & Beverage Manager
The Ritz Carlton
Rancho Mirage, CA
05.2013 - 10.2016
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
- Consistently upheld Ritz Carlton service standards by starting each shift with team building huddle
- Audited service standards daily
- Prepared bi-weekly schedule and payroll
- Created excellent customer service in multiple departments by utilizing information sharing platform
- Applied the formal goal obtaining premises set forth by Franklin-Covey
- Formally trained by Forbes in service standards, we continuously strived for a 5 Star Rating
Assistant Beverage Manager
Fantasy Springs Resort Casino
Indio, CA
01.2011 - 05.2013
- Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
Project Manager
Goodmans Property Management Company
Palm Springs, CA
10.2012 - 01.2013
- Developed implementation methodologies to rein in project costs while meeting key budget performance indicators.
- Developed and initiated projects, including managing costs, schedule and performance.
- Headed 2-3 project teams specializing in Property Repairs and Landscape activities.
- Hands on field work creating accurate project bids
- Took detailed photos of each home or commercial asset
- Expert Re-key and lawful home entry per HUD standards
Buyer/Account Manager/Optician
Advanced Optometry
Palm Desert, CA
02.2010 - 01.2012
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Accurate customer service through detailed frame/lens ordering
- Contact lens training expert
- Met monthly with luxury brand sales reps to purchase frames based on market demand
Office Manager
Lenscrafters
Palm Desert, CA
03.2008 - 01.2010
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Maintained computer and physical filing systems.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Coordinated special projects and managed schedules.
- Hire/trained all associates in the professional art of optical exam
Sales Manager
Sunglass Hut
Palm Desert, CA
05.2005 - 03.2008
Education
No Degree - Business Administration And Management
College of The Desert
Palm Desert, CAHigh School Diploma -
La Quinta High School
09.2001 - 06.2005
Skills
Client account management
Affiliations
Temecula Valley Chamber of Commerce
Hospitality Consultant for Visit Temecula Valley - City of Temecula
Murrieta Valley Chamber of Commerce
Palm Desert Chamber of Commerce
Software
Outlook
Godaddy
Yahoo small business
Nexternal
Certification
State of California Gaming License
Timeline
General Manager
Robert Renzoni Vineyards
10.2016 - Current
State of California Gaming License
05-2015
Food & Beverage Manager
The Ritz Carlton
05.2013 - 10.2016
Project Manager
Goodmans Property Management Company
10.2012 - 01.2013
Assistant Beverage Manager
Fantasy Springs Resort Casino
01.2011 - 05.2013
Buyer/Account Manager/Optician
Advanced Optometry
02.2010 - 01.2012
Office Manager
Lenscrafters
03.2008 - 01.2010
Sales Manager
Sunglass Hut
05.2005 - 03.2008
High School Diploma -
La Quinta High School
09.2001 - 06.2005
No Degree - Business Administration And Management
College of The Desert
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