Phillip M Diaz
Summary
Astute Utility Worker with detail-oriented, resourceful nature and capacity to handle any work need. Gifted in prioritizing and managing simultaneous tasks. From years of experience in managerial and skill testing jobs, I have become an efficient worker showing excellent organization and planning. Determined to excel and demonstrate all work knowledge and acquired skills to current and future employers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Foreman
New Jersey American Water
Hillsborough, NJ
07.2024 - 10.2024
- Trained new employees in safety regulations, operational procedures, and company policies.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Assessed work area conditions for potential hazards or risks.
- Created detailed reports on job progress and submitted them to management on time.
- Supervised activities of personnel assigned to various tasks during construction jobs.
- Ensured all workers adhered to company policies and procedures.
- Viewed and checked job equipment to determine maintenance requirements.
- Managed sites by focusing on safety, operations and productivity.
- Established expectations and motivated crews to consistently meet or beat goals.
- Delegated duties to employees based on skillset.
Operations Supervisor
Veolia North America
Somerset, New Jersey
10.2022 - 07.2024
- Built strong operational teams to meet process and production demands.
- Trained, mentored and motivated employees to maximize team productivity.
- Oversaw implementation of procedures, goals and objectives within operations.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Maintained staff by recruiting, selecting and developing personal growth opportunities.
- Delegated work to staff, setting priorities and goals.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruited, interviewed and selected employees to fill vacant roles.
- Addressed customer concerns with suitable solutions.
- Published customer satisfaction results from feedback forms and correspondence.
- Supervised projects to uphold schedule requirements and quality demands.
- Managed sites by focusing on safety, operations and productivity.
- Rolled out new processes to achieve operational excellence.
- Recorded inspection and work order results in software system with attention to conditions found and remediation taken.
- Tracked and reported units and labor hours prior to submission of timecards.
- Monitored inventory to support budget and project goals.
- Assigned rotating work schedules to maximize coverage and maintain productivity.
- Managed workers at various experience levels in construction and restoration projects.
Lead Sr Mechanic
American Water Contract Services
North Brunswick, NJ
12.2019 - 10.2022
- Repaired damaged service lines, Leaks in meter boxes or vaults
- Installed and/or removed meters in meter boxes or vaults
- Made small street or yard repairs where excavations were made as related to field customer service work
- Fulfilled serviced orders
- Operated z-core system
- Participated in hydrant flushing program
- Crossed trained in water treatment pant
- Performed routine repair of plant equipment including preventive maintenance duties
- Kept track of water quality sampling, testing and analysis to determine compliance with federal, state and PAWC’s standards
- Monitored the water purification plant and water distribution system
- Worked with chemicals and raw materials
- Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters.
- Supervised equipment upgrades and modifications.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- spent couple months training and learning to step in as the interim maintenance mechanic.
- Used computer maintenance program to produce repair orders and charge out parts.
- Prioritized tasks to plan and delegate work to reduce delays and increase productivity.
- Removed old oil, replace filters and added correct amount of new oil.
- Troubleshot faults and devised successful solutions for mechanical issues.
- Collaborated with contractors to delegate repair duties and maintain customer satisfaction.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Documented labor time and materials used in company software programs.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Monitored shop safety and promoted adherence to required OSHA protocols.
- Examined critical vehicle systems and parts to determine appropriate repairs and costs.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Communicated job status and estimated completion times.
- Maintained accurate records of purchases, titles and sales to facilitate planning and sustain best practices.
- Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues.
- Recommended improved methods of budget construction and administration.
Lead Meter Installer
New Brunswick Water Utility
New Brunswick, NJ
11.2020 - 03.2021
- Installed complete systems at new residential and business construction sites.
- Upheld company requirements and promoted productivity by maintaining neat and organized work areas.
- Assessed meters for cracks and other issues, repairing problems on spot and testing repairs for proper functionality.
- Examined meters for inaccuracies based past information and kept detailed track of information.
- Performed water meter and fire line inspections.
- Resolved customer complaints and issues involving leaks or damage.
- Worked closely as part of effective team to deliver customer requests on time.
- Executed account updates and noted account information in company data systems.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
Collection System Operator/Utility Service Rep
Middlesex Water Co
Iselin, NJ
11.2018 - 12.2019
- Operated machinery safely and accurately according to changing daily work orders
- Followed daily maintenance lists to keep work areas operating effectively
- Assisted in the repair, maintenance, replacement, and installation of wastewater mains, laterals, manholes, force mains, ARV valves, backwater devices, and sanitary cleanouts
- Assisted with collection system trouble shoot investigations, including customer complaints/concerns responses
- Repaired, replaced and made adjustments of manhole frame/covers
- Required to take on-call duty on rotating basis for after hour emergencies and services
- Learned mark out procedures and completed them as assigned by the Director or the Foreman
- Installed and/or replaced meters and remote read systems; troubleshooted and repaired remote read systems and wiring; locate, access, cleaned and operated curb boxes as necessary in conjunction with meter installations, shut offs and other service related work; checks for illegal and/or cross connections and evidence of meter tampering; performed shut offs, meter reading and other related service work as assigned
Transportation Supervisor
MXD GROUP Home Delivery Service
115 Middlesex Ave, Carteret, NJ 07008
06.2016 - 11.2018
- Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements
- Used Dispatch Track to input and manage important information such as manifest and routes into company database
- Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks
- Verified that drivers maintained required professional competences, licenses and safety knowledge
- Managed drivers payroll
- Responsible for a total of 15 drivers
Assistant Manager
Sports Authority
931 Route 1 South, Iselin, NJ 08830
08.2014 - 06.2016
- Planned and executed weekly goals
- Led team of 24 sales associates and engaged in delivering assistance to customer service department on daily basis
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings
- Proactively identified and solved complex problems impacting operations management and business direction
- Monitored multiple databases to keep track of all company inventory
- Provided onsite training
Supervisor
CPR Restoration
75 Madison Ave, , Perth Amboy, NJ 08861
12.2013 - 08.2014
- Effectively controlled the release of proprietary and confidential information for general client lists
- Created communication strategies to meet client objectives
- Inputted information from customer calls and onsite service visits into the company's system
- Oversaw various restoration projects from conceptualization to completion
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Provided onsite training
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJSkills
- Goal-oriented
- Complex problem solving
- System installations
- Power and hand tool use
- Mechanical aptitude
- Heavy machinery operations
- Report writing
- Strategic thinker
- Safe Chemical Handling
- Hardworking and Dedicated
- Safety Policies and Procedures
- Work Orders and Documentation
- Heavy Equipment Operation
- Customer Relations
- Multitasking and Prioritization
- Valid Driver's License
- Mechanical Troubleshooting
- New Employee Training
- Attention to Detail
- Problem-Solving
- Clean Driving Record
- Willing to Learn
- Work Area Cleanliness
- Team Player
- Scheduled Maintenance Planning
Certification
- Certified Range Safety Officer by NRA
- RED Sora Card certified by NJSP
- NJ CCW Holder
Timeline
Foreman
New Jersey American Water
07.2024 - 10.2024
Operations Supervisor
Veolia North America
10.2022 - 07.2024
Lead Meter Installer
New Brunswick Water Utility
11.2020 - 03.2021
Lead Sr Mechanic
American Water Contract Services
12.2019 - 10.2022
Collection System Operator/Utility Service Rep
Middlesex Water Co
11.2018 - 12.2019
Transportation Supervisor
MXD GROUP Home Delivery Service
06.2016 - 11.2018
Assistant Manager
Sports Authority
08.2014 - 06.2016
Supervisor
CPR Restoration
12.2013 - 08.2014
High School Diploma -
Perth Amboy High School
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