Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Work Preference
Quote
BusinessAnalyst

Phillip Manuel Romero

Sahuarita,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Fraud Analyst II

Bank Of America
04.2017 - 01.2024
  • Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
  • Improved overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Summarized all key information regarding investigation into detailed report.

Owner

High Country Nuts
06.2011 - 09.2019
  • Worked effectively in fast-paced environments all while gaining extensive knowledge in sales,data entry, analysis, and reporting.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.

Member Concierge

Blue Cross Blue Shield
01.2013 - 03.2017
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

GED -

Rio Salado College
Tempe, AZ
11.2012

Skills

  • Effective Communication
  • Case Management
  • Telephone and email etiquette
  • Data Entry
  • Call center experience
  • Data Analysis
  • Critical Thinking
  • Sales and Upselling
  • Calm and Professional Under Pressure
  • Organization and Time Management
  • Flexible and Adaptable
  • Fluent in Spanish

Timeline

Fraud Analyst II

Bank Of America
04.2017 - 01.2024

Member Concierge

Blue Cross Blue Shield
01.2013 - 03.2017

Owner

High Country Nuts
06.2011 - 09.2019

GED -

Rio Salado College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureCareer advancementWork from home option

Quote

Judge a man by his questions rather than his answers.
Voltaire
Phillip Manuel Romero