Phillip Martin Noche
Clinton
Summary
Dedicated professional with a proven track record in enhancing guest experiences and delivering exceptional customer service. Skilled in effective communication, organization, and problem-solving, ensuring seamless operations and high satisfaction.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist / Central Supply officer
Country Arch Care Center
Pittstown
02.2025 - Current
- Greeted visitors and residents with a warm and friendly demeanor.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments for residents and coordinated with healthcare providers.
- Monitored common areas to maintain a clean and welcoming environment.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed mail and packages for residents and staff efficiently.
- Assisted residents with inquiries regarding services and facility policies.
- Maintained accurate records of visitor logs and resident information.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Coordinated maintenance requests for office equipment and facilities.
- Assisted staff with supply requests, providing prompt and accurate support.
- Maintained organized storage areas for easy access to materials and supplies.
- Processed paperwork related to supply requests, purchase orders and returns.
- Maintained accurate records of all incoming and outgoing shipments.
- Resolved discrepancies between purchase orders and invoices in a timely manner.
- Reorganized warehouse, optimizing space and increasing productivity among staff members.
- Maintained adequate inventory, adhering to precise rotation guidelines to minimize stock expiration.
- Managed the storage, distribution, and disposal of supplies according to established procedures.
- Created an inventory tracking system to monitor stock levels and reorder points.
Dunkin Crew
Mascia Management Group LLC
Clinton
03.2024 - Current
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization in dining and kitchen areas.
- Prepared food items following safety and quality standards.
- Operated kitchen equipment efficiently and safely during peak hours.
- Collaborated with team members to ensure smooth daily operations.
- Assisted in training new crew members on procedures and responsibilities.
- Handled cash transactions accurately at the point of sale.
- Followed health regulations to maintain a safe working environment.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Presented orders to guests within anticipated service times.
- Checked expiration dates on all products before serving them to customers.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained an organized work area to ensure efficient operations.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Restaurant Manager
Max's Restaurant
Lemery, Batangas
03.2015 - 05.2022
- Managed daily restaurant operations to ensure efficient service delivery.
- Trained and supervised staff to maintain high service standards.
- Developed and implemented staff schedules for optimal coverage.
- Coordinated inventory management to minimize waste and control costs.
- Ensured compliance with health and safety regulations in food handling.
- Handled customer inquiries and resolved complaints to enhance satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
- Oversaw financial transactions and maintained accurate cash records.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Established policies for cash handling procedures to maximize security measures.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
Records Analyst
Rizal College of Taal
Taal, Batangas
06.2003 - 04.2014
- Managed comprehensive records for student enrollment and academic progress.
- Analyzed data to ensure compliance with educational regulations and institution policies.
- Developed filing systems to organize and maintain physical and electronic records.
- Collaborated with faculty to gather and verify student information for reporting purposes.
- Conducted regular audits of records to ensure accuracy and completeness.
- Trained staff on procedures for proper record management and data entry practices.
- Implemented new software solutions to enhance records tracking efficiency.
- Assisted in preparing reports for accreditation processes and institutional assessments.
- Maintained filing systems for electronic and hard copy documents for organized recordkeeping.
- Updated and maintained account records to adequately track current revenue and stay on top of communications.
- Identified areas where improvements could be made in existing systems or processes related to recordkeeping activities.
- Prepared audit trails related to changes made within a database system.
- Assisted in developing policies related to the maintenance of confidential records.
- Created reports on record status, such as completeness or accuracy of information.
- Analyzed data to identify discrepancies or errors in existing records.
- Collaborated with other departments to develop new methods for recording data.
- Performed quality assurance reviews of data entry operations for accuracy and completeness of documentation.
- Provided training to staff on proper filing techniques and document management protocols.
Education
Bachelor of Science - Computer Science
Rizal College of Taal
Taal, Batangas Philippines03-2003
Skills
- Appointment scheduling
- Customer service
- Data entry
- Inventory management
- Policy explanation
- Cash handling
- Team collaboration
- Staff training
- Effective communication
- Time management
- Office management
- Hospitality best practices
- Document management
- Oral and writing communication
- File organization
- Decision-making
- Multitasking and organization
- Scheduling
Timeline
Front Desk Receptionist / Central Supply officer
Country Arch Care Center
02.2025 - Current
Dunkin Crew
Mascia Management Group LLC
03.2024 - Current
Restaurant Manager
Max's Restaurant
03.2015 - 05.2022
Records Analyst
Rizal College of Taal
06.2003 - 04.2014
Bachelor of Science - Computer Science
Rizal College of Taal