Phillip Mills Sr
Lithonia,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Subject Matter Expert
Huseby, Inc
2023.01 - Current
- Provide training & support for 20 employees in the scheduling department
- Assist with migrating the scheduling department into Salesforce.com
- Create training & best practices documentation.
Scheduling Manager
Huseby, Inc
2019.03 - 2022.12
- Responsible for the management of scheduled business operations for Huseby
- Managed a team of 23 employees nationwide, either working remotely or in a Huseby office
- Recruit & Train new employees for scheduling & sales departments.
- Supports long-term organizational strategic goals, building key customer relationships.
Scheduling Manager
Discovery Litigation Services LLC
2016.03 - 2019.03
- Managed a team of 10 schedulers working in-person
- Develops strong working relationships with clients & resources nationwide
- Increased growth and revenue over 30% within a 2-year period
- Recruit & Train new employees for the scheduling department
- Created a 100+ page training manual to be used company wide.
Regional Litigation Consultant
US Legal Support, Inc
2014.01 - 2016.02
- Months)
- Contacted attorneys, legal assistants, and paralegals to convince them to use the company’s court reporting/litigation services
- Consistently exceeded 500 cold and follow-up calls weekly, 175 contacts made with current and prospective clients
- Earned recognition as one of the top reps based on revenue
- 1.4M in 2015
- Built relationships with key decision makers and match customers with the right solutions for their needs
- Served as integral member of a team that delivered single-year sales increase of 54%, benchmarking year-end revenues of $14.25M in 2015
- Awarded "Rep of the Quarter" (4/15) for sales, service, and relationship-building excellence
- Setup Video Conferences for depositions nationwide and internationally.
Inside Sales Manager
2012.08 - 2013.11
- Managed a team of 7 inside sales representatives, who averaged 15% above their monthly goals
- Created and administered training, scripts, and best practices for the team
- Traveled to local offices to train new sales representatives as part of the acquisition team
- Worked closely with General Managers nationwide on escalated client related issues to ensure client satisfaction
- Provided weekly status reports to the President of the corporate division
- Created and managed the American Express gift card promotion for new clients.
Esquire Solutions, LLC
2008.01 - 2013.11
Regional Account Executive
2009.05 - 2012.07
- Made outbound cold calls to litigation firms to bring in new business
- Handled inbound calls from current clients needing to schedule depositions and resolve issues
- Exceeded daily calls and contacts goals consistently
- Top inside sales representative for the months of
2010.09 - 2010.11
- And April 2011
- Increased the revenue by 48 % in 2010
- Increased the revenue by 23% in 2011
- Represented the company and spoke at the 2011 NALS convention, in front of 200 legal professionals, to promote the company, which resulted in new business.
Sr. Nationwide Scheduling Specialist
2008.09 - 2009.04
- Trained new employees and coached current employees
- Handled escalated client related scheduling issues
- Distributed work to the scheduling team via emails from the main scheduling inbox
- Provided final confirmation of the deposition details to law firms and court reporters one business day prior to a deposition
- Worked on the afterhours/weekend service for clients that had last minute urgent requests.
Nationwide Scheduling Specialist
2008.01 - 2008.08
- Handled inbound scheduling calls, transcript requests, court reporter issues and invoice questions
- Provided top notch customer service to professional lawyers and paralegals
- Averaged 150 inbound and outbound calls daily
- Traveled to local offices to assist in training the scheduling departments on new software.
Education
GED Diploma - General Education
Stephenson High School
Stone Mountain, GA1997
Skills
- Data Analysis, Litigation Support, Account Management, Cold Calling, Salesforce.com, Contract Negotiation, Solution Selling, New Business Development, Sales Process, Selling, Sales, Direct Sales, Lead Generation, Negotiation, Sales Management, CRM, Business Development, Customer Service, Sales Presentations, B2B, Strategic Partnerships, Sales Operations, Recruiting, Marketing, Training, Email Marketing, Document Management, Management, Professional Services, Legal Assistance, Strategic Planning, Enterprise Software, Competitive Analysis, Strategy.
- Microsoft Office, Outlook Express, Adobe Acrobat, Salesforce.com, Microsoft PowerPoint Microsoft Word, Microsoft Excel.
- Certifications and Licenses
- Miller Heiman
Timeline
Subject Matter Expert
Huseby, Inc
2023.01 - Current
Scheduling Manager
Huseby, Inc
2019.03 - 2022.12
Scheduling Manager
Discovery Litigation Services LLC
2016.03 - 2019.03
Regional Litigation Consultant
US Legal Support, Inc
2014.01 - 2016.02
Inside Sales Manager
2012.08 - 2013.11
2010.09 - 2010.11
Regional Account Executive
2009.05 - 2012.07
Sr. Nationwide Scheduling Specialist
2008.09 - 2009.04
Esquire Solutions, LLC
2008.01 - 2013.11
Nationwide Scheduling Specialist
2008.01 - 2008.08
GED Diploma - General Education
Stephenson High School
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