Phillipos Araya
Denver,CO
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to join The Hillstone as a server where these transferable skills can contribute to team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Host / FOH Team Member
Maggiano's Little Italy
06.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Sales Associate
Wallaby’s Liquor
12.2024 - 05.2025
- Provided excellent customer service and assistance to patrons.
- Collaborated with team members to ensure smooth operations and customer satisfaction.
- Managed the cash register and processed transactions accurately.
- Maintained extensive knowledge on liquor brands and prices.
Front of House Duties
Boss Lady Pizza
01.2022 - 05.2022
- Thrived in a fast-paced environment with frequent dinner rushes
- Successfully maintained customer satisfaction in a high-volume setting
- Demonstrated excellent multitasking skills in handling orders and customer interactions
Education
Bachelor of Arts - Ecology and Evolutionary Biology, Anthropology
University of Colorado Boulder
Boulder, CO05.2024
Skills
- Customer Service
- Food Running
- Team collaboration
- POS Systems
- Time Management
- Stress Management
- Leadership
- High Energy
- Creative Thinking
- Interpersonal Skills
Timeline
Host / FOH Team Member
Maggiano's Little Italy
06.2025 - Current
Sales Associate
Wallaby’s Liquor
12.2024 - 05.2025
Front of House Duties
Boss Lady Pizza
01.2022 - 05.2022
Bachelor of Arts - Ecology and Evolutionary Biology, Anthropology
University of Colorado Boulder
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