Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
BusinessDevelopmentManager

Phillippa CLARKE

Store Manager
Queens,NY

Summary

Enthusiastic store manager with solid experience in customer service and staff supervision. Reputation for displaying professionalism and high levels of integrity by monitoring employee performance and coaching staff on effective sale methods. history of achieving sales goals dedicated to motivating higher sales through incentives and positive reinforcement. In-depth knowledge of retail software, including Salesforce.

Overview

3
3
years of post-secondary education
13
13
years of professional experience

Work History

Internal Audit Manager

H&M Hennes & Mauritz
  • Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
  • Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
  • Facilitated internal audits and prepared detailed reports on findings.
  • Interacted with internal staff and clients to improve operational knowledge of relevant tax issues and business implications.
  • Recommended changes to management regarding financial operations.
  • Analyzed accounting systems for efficiency and effectiveness.
  • Facilitated financial and operational audits, working with internal managers to communicate recommendations or issues surrounding audits.
  • Identified management control weaknesses and provided value added suggestions for remediation.
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports.
  • Identify retail stores requiring physical inventory observations by Internal Audit and Loss Prevention teams.
  • Manage and oversee follow-up audits to ensure that agreed upon changes/improvements have been implemented.

Retail Store Manager

White House Black Market
Long Island City, NY
07.2018 - 02.2020
  • Introduced new staff training and engagement programs to reduce labor costs by %.20
  • Generated repeat business by developing and maintaining strong team of 35 (part time and full time) employees devoted to customer service.
  • Reduced shrinkage .89% by closely monitoring inventory and security procedures.
  • Resolved customer service issues promptly.
  • Submitted orders for new inventory.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Submitted reports to Area Management to aid in business decision-making and planning.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

Store Manager

Kenneth Cole
New York, NY
02.2016 - 06.2018
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Analyzed and interpreted store trends to facilitate planning.
  • Oversaw, trained and encouraged 4 Assistant Managers, promoting culture of efficiency and performance.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to our skilled team.
  • Approved weekly regular payroll submissions for all employees.
  • Maintained proper product levels and inventory controls for all merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Oversaw and improved store deliveries worth over $500,000 per year through efficient coordination of daily operations.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Assistant Store Manager

American Eagle Outfitters, Inc
New York , NY
03.2011 - 02.2017
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed workload and task demand between corporate guidelines and staff abilities.
  • Communicated issues and challenges to store manager and corporate leadership, providing possible solutions.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Implemented theft prevention policies to minimize potential stock loss.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Walk through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Conducted daily and weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Supervised and evaluated staff of 25 including 4 assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Analyzed and interpreted store trends with KPI metrics to facilitate planning.

Co Manager

Guess
New York, NY
02.2008 - 03.2011
  • Facilitated change management activities for department and staff of 17 individuals.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Performed quarterly assessing each employee's performance and developed improvement plans.
  • Performed quarterly reviews assessing each employee's performance and developed improvement plans.
  • Directed staff of 17 personnel and managed annually budget.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Developed and maintained relationships with frequent customers and suppliers through continual communication.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Recorded inventory sales into organization's weekly income report.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Education

Associate of Applied Science - Business Administration And Management

Katharine Gibbs School - New York City
New York, NY
03.2006 - 07.2008

Cosmetology License - Cosmetology

Empire Beauty School - New York
New York, NY
02.2016 - 04.2017

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Maximizing profitability

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Timeline

Retail Store Manager

White House Black Market
07.2018 - 02.2020

Cosmetology License - Cosmetology

Empire Beauty School - New York
02.2016 - 04.2017

Store Manager

Kenneth Cole
02.2016 - 06.2018

Assistant Store Manager

American Eagle Outfitters, Inc
03.2011 - 02.2017

Co Manager

Guess
02.2008 - 03.2011

Associate of Applied Science - Business Administration And Management

Katharine Gibbs School - New York City
03.2006 - 07.2008

Internal Audit Manager

H&M Hennes & Mauritz

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Phillippa CLARKEStore Manager