Phillippa Snowden
San Tan Valley,AZ
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues, consistently focusing on optimizing processes to enhance team performance and achieve organizational goals. A strong advocate for continuous improvement, ensuring individual and team objectives are met with excellence.
Overview
19
19
years of professional experience
Work History
Rapid Response Representative
Paychex
12.2021 - Current
- Process payroll for multiple clients on weekly, biweekly, and monthly cycles.
- Provide remote support via inbound and outbound calls to resolve payroll issues.
- Assist clients with Paychex Flex system navigation and troubleshooting.
- Update employee records, verify data accuracy, and resolve discrepancies.
Radiologist Representative
Experity Teleradiology
11.2019 - 03.2021
- Coordinated communication between radiologists, providers, and medical facilities.
- Monitored work queues ensuring timely completion of medical reports.
- Maintained productivity goals and ensured efficient workflow.
- Organized completed reports and ensured proper documentation management.
Teacher Assistant
KinderCare Learning Center
08.2019 - 10.2019
- Assisted teachers with curriculum activities for toddlers to Pre-K.
- Supported children with assignments and skill development.
- Maintained cleanliness and safety standards throughout the classroom.
Funding Specialist
Santander Consumer USA
02.2016 - 03.2018
- Reviewed and verified auto loan applications and income documentation.
- Supported dealers and finance managers with application requirements.
- Handled inbound/outbound calls while navigating multiple systems.
Loan Document Specialist
GM Financial
09.2015 - 02.2016
- Verified customer documents including IDs, insurance, and loan paperwork.
- Communicated with lien holders and dealerships regarding loan criteria.
- Ensured accuracy and compliance for customer applications.
Loan Document Specialist
Wells Fargo
02.2015 - 09.2015
- Processed auto loan applications and verified financial documents.
- Coordinated with bankers and sales reps via email and fax.
- Trained new team members on loan processing procedures.
Customer Service Representative
Bank of America
09.2014 - 02.2015
- Managed inbound customer calls regarding bank account inquiries.
- Processed payments, fees, and account adjustments.
- Resolved issues by gathering information and coordinating with internal departments.
Front Desk Agent
Springhill Suites Chandler
06.2014 - 11.2014
- Handled guest check-ins, reservations, and hotel payments.
- Managed email communication and room inventory systems.
- Delivered friendly and timely guest service.
Mortgage Servicing Specialist
Bank of America
07.2012 - 12.2013
- Reviewed mortgage loan histories and prepared official documentation.
- Processed escrow payments and researched missing transactions.
- Issued payoff statements and contributed as a team lead.
Customer Service
Wal-Mart
08.2010 - 10.2013
- Resolved customer concerns and de-escalated issues professionally.
- Processed returns/exchanges and trained new employees.
- Managed inbound calls addressing store inquiries.
Receptionist
Anita’s Total Janitorial Service
05.2007 - 08.2011
- Directed phone calls, managed messages, and handled office machines.
- Maintained filing systems, scheduling, and clerical tasks.
- Provided word-processing and administrative support.
Education
High School Diploma -
San Tan Foothills High School
San Tan Valley, AZ05-2025
Skills
- Remote Customer Support & Communication
- Payroll Processing (Paychex Flex) & Data Accuracy
- Loan Processing
- Documentation Review
- Compliance
- High-Volume Call Handling & Queue Management
- Problem Solving
- Multi-System Navigation
- Training & Onboarding New Employees
- Team Collaboration
- Time Management
- Detail-Oriented
- AS-400, Urban, Stewart, I-Portal, MBNA, Interact, Microsoft Office Suite, Provenir, CPW, Dealer Track
Timeline
Rapid Response Representative
Paychex
12.2021 - Current
Radiologist Representative
Experity Teleradiology
11.2019 - 03.2021
Teacher Assistant
KinderCare Learning Center
08.2019 - 10.2019
Funding Specialist
Santander Consumer USA
02.2016 - 03.2018
Loan Document Specialist
GM Financial
09.2015 - 02.2016
Loan Document Specialist
Wells Fargo
02.2015 - 09.2015
Customer Service Representative
Bank of America
09.2014 - 02.2015
Front Desk Agent
Springhill Suites Chandler
06.2014 - 11.2014
Mortgage Servicing Specialist
Bank of America
07.2012 - 12.2013
Customer Service
Wal-Mart
08.2010 - 10.2013
Receptionist
Anita’s Total Janitorial Service
05.2007 - 08.2011
High School Diploma -
San Tan Foothills High School