Phillip "P.J." Anzalone
CORAL SPRINGS
Summary
Dynamic leader with a proven track record at Ferguson, excelling in operations and sales management. Skilled in staff development and relationship building, I've driven teams to exceed sales goals and significantly enhance customer satisfaction. My strategic approach and passionate leadership have fostered a culture of performance and continuous improvement.
Overview
28
28
years of professional experience
Work History
Area Manager Cabinet Division
Ferguson
10.2023 - Current
- Led a team to achieve company goals and process development.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Area Manager
Ferguson
03.2015 - 09.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Area of the Year for FL/GA 2022/2023
- Transformed underperforming teams into productive, profitable teams.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
Sales Manager
Ferguson
03.2012 - 03.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Showroom Manager
Ferguson
03.2010 - 03.2012
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
Manager Cabinet Division
Ferguson
03.2009 - 03.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Operations Manager
Ferguson
03.2007 - 03.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Senior Inside Sales Manager
Ferguson
03.2005 - 03.2007
- Enhanced internal communication between departments, fostering collaboration towards achieving shared objectives related to revenue generation, product development, or service delivery improvements.
- Developed high-performing sales team through effective coaching, training, and performance management.
- Optimized sales funnel management, resulting in higher conversion rates from prospecting to closing deals.
- Drove customer satisfaction levels by ensuring prompt resolution of issues or concerns raised during the sales process or post-sale support period.
- Consistently exceeded quarterly sales goals while maintaining a high level of professionalism and integrity in all business dealings.
- Championed continuous improvement culture within the sales organization by regularly soliciting feedback from team members, identifying areas for improvement, and implementing actionable changes.
Outside Sales Representative
Ferguson
01.2002 - 03.2005
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
HR Recruiter
Ferguson
11.1997 - 01.2001
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Participated in professional development opportunities related to human resources management and recruiting practices.
- Negotiated competitive compensation packages for new hires, promoting long-term retention of key employees.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
Sales Management Trainee
Ferguson
01.1997 - 11.1997
- Developed and implemented comprehensive salesperson training program.
- Boosted sales performance by implementing effective sales strategies and techniques.
- Streamlined communication processes within the sales team for better efficiency and collaboration.
- Supported senior management with insightful reports on market trends and future projections, aiding in informed decisionmaking.
Education
Bachelor of Science - Marketing
Radford University
Radford, VA12-1996
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Goals and performance driven
- Passionate Leader
- Staff Development
- Sales expertise
- Performance Management
- Process Improvement
- Quality Assurance
- Business development and planning
Timeline
Area Manager Cabinet Division
Ferguson
10.2023 - Current
Area Manager
Ferguson
03.2015 - 09.2023
Sales Manager
Ferguson
03.2012 - 03.2015
Showroom Manager
Ferguson
03.2010 - 03.2012
Manager Cabinet Division
Ferguson
03.2009 - 03.2010
Operations Manager
Ferguson
03.2007 - 03.2009
Senior Inside Sales Manager
Ferguson
03.2005 - 03.2007
Outside Sales Representative
Ferguson
01.2002 - 03.2005
HR Recruiter
Ferguson
11.1997 - 01.2001
Sales Management Trainee
Ferguson
01.1997 - 11.1997
Bachelor of Science - Marketing
Radford University
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