Phillip Flowers
System Administrator
Douglasville,GA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
Service Desk Lead
Sosi
Wiesbaden, Hesse
01.2024 - Current
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Reduced ticket backlog by implementing efficient triage methods that prioritize critical incidents over low-impact requests.
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
- Developed and implemented preventive maintenance procedures.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
IT Manager
ENGELMAN'S BAKERY
01.2022 - 01.2024
- Modified project plans to accommodate shifting targets, staffing fluctuations, and operational requirements
- Contributed to the formulation of comprehensive strategies for departmental expansion and resource enhancement
- Supervised day-to-day operations and training within the IT department
- Assembled, fixed, and implemented computer hardware following established deployment protocols
- Directed network and system performance, undertaking tasks such as troubleshooting, security patching, and upkeep
- Collaborated with leadership to optimize development workflows and tackle technology challenges
- Authored policies, procedures, and manuals governing internal IT usage
- Exhibited proficiency in the latest hardware, software, and networking advancements.
IT Client Systems & Asset Manager
GENERAL DYNAMICS INFORMATION TECHNOLOGY (DEPARTMENT OF DEFENSE)
01.2022 - 01.2022
- Implemented, maintained, and administered client machines, devices, peripherals, and software, offering technical assistance to network end-users
- Executed all technical support and operation & maintenance (O&M) tasks
- Facilitated hardware and software additions, relocations, and modifications to align with end-user data, voice, and video requirements
- Conducted device reimaging operations
- Developed PowerShell scripts to streamline processes
- Delivered system support to network/domain clients
- Configured and modified client-level software, performed basic configuration management, and managed software setup
- Successfully managed and monitored a Windows computer fleet of over 250 devices
- Collaborated with vendors to reduce equipment costs by 20%.
System Administrator
FIVE RIVERS (DEPARTMENT OF DEFENSE)
01.2020 - 01.2021
- Assumed the role of System Administrator, serving as the primary point of contact for site Information Management Officers (IMO) and optimizing Service Desk resource utilization
- Assisted IMOs with daily computer, network, and software management for the site and users
- Engaged in person-to-person interactions involving troubleshooting, information exchange, and support ticket handling
- Provided telephone customer support, troubleshooting Microsoft OS issues, and managing authorized software
- Created logon and email accounts using Microsoft Exchange Server and User Manager
- Managed Network Services, including Server Manager, Print Queue Management, and CISCO VMPS Administration
- Provisioned user accounts on SharePoint and managed the ServiceNow Ticketing System.
System Administrator
DYCOM INDUSTRIES
01.2019 - 01.2020
- Operated as a System Administrator supporting around 17,000 internal users for a popular SaaS business
- Managed user account provisioning on SharePoint and scripted in PowerShell
- Handled the ServiceNow Ticketing System and configured batch files
- Maintained and ensured the reliable operation of computer systems and servers
- Utilized Active Directory for user management and Windows 7/10 support
- Conducted hardware and software troubleshooting, diagnostics, and resolution
- Participated in R&D for continuous IT improvement
- Led desktop and helpdesk support efforts.
System Administrator & Support Associate
GO GO METRO
01.2015 - 01.2019
- Functioned as a System Administrator & Support Associate
- Devised proactive preventive maintenance schedules, installed security and functionality patches, and established network specifications
- Managed employee onboarding and offboarding processes
- Addressed network latency issues through corrective actions
- Maintained a comprehensive ticketing system for efficient issue tracking.
Education
Bachelor of Arts - Studies, Communications
West Georgia University
Carrollton, GAAssociate of Science - Computer Information Systems
South Georgia Technical College
Americus, GASkills
Cloud Platforms: Microsoft 365, Azure, AWSundefined
Timeline
Service Desk Lead
Sosi
01.2024 - Current
IT Manager
ENGELMAN'S BAKERY
01.2022 - 01.2024
IT Client Systems & Asset Manager
GENERAL DYNAMICS INFORMATION TECHNOLOGY (DEPARTMENT OF DEFENSE)
01.2022 - 01.2022
System Administrator
FIVE RIVERS (DEPARTMENT OF DEFENSE)
01.2020 - 01.2021
System Administrator
DYCOM INDUSTRIES
01.2019 - 01.2020
System Administrator & Support Associate
GO GO METRO
01.2015 - 01.2019
Bachelor of Arts - Studies, Communications
West Georgia University
Associate of Science - Computer Information Systems
South Georgia Technical College
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