Phillip Mereles
Southaven,MS
Summary
Results- Hard working and highly motivated Process assistant of 3 years of experience providing efficient operation support, process orders with critical deadlines, and maintaining accurate records. Proven ability to learn new processes and technologies with excellent communication and problem solving skills. Seeking to expand current knowledge with a progressive organization
Overview
13
13
years of professional experience
Work History
Process Assistant
Amazon
09.2021 - Current
- Monitored and reported on process performance to verify compliance with established standards.
- Determined and recommended methods to implement improvement opportunities.
- Improved process efficiency by identifying bottlenecks and implementing streamlined solution
- Managed 50-110 associates on a daily basis allocating work to ensure optimal staffing levels during peak periods.
- Tracking and reporting of labor hours including pre-shift planning
- Planning and executing production goals
Learning Trainer
Amazon
09.2021 - 04.2022
- Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
- Designed engaging lesson plans that catered to various learning styles, promoting knowledge retention and application.
- Implemented ongoing feedback mechanisms for continuous improvement of training programs.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Excellent communication skills, both verbal and written.
- Train associates on operation and safety procedures on order pickers, tugger, reach truck and electric pallet jack.
Onsite Support Technician
Envision
02.2015 - 07.2021
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
- Monitored systems in operation and quickly troubleshot errors.
- Cultivated interpersonal skills by building positive relationships with others.
- Position and maintenance equipment such as Stryker, Olympus laparoscopic towers,Airseal and basic trouble shooting for Da Vinci Surgical system.
- Practices sterilization techniques
Data Entry Pharmacy Technician
Pharma Script Of Michigan
06.2011 - 05.2015
- Enhanced pharmacy efficiency by accurately inputting prescription data into the system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume close door pharmacy environment.
- Ensured regulatory compliance with HIPAA guidelines and other relevant laws, protecting patient privacy while handling sensitive medical data.
- Serve as a liaison between designated facilities and pharmacy to resolve problems, provide up to date information and maintain positive customer relations.
- Proactively asses, clarify and validate customer needs on an ongoing basis both in person and on the phone, final check and delivery of medication and work closely with customer care representatives to ensure problem resolution and customer satisfaction
Education
High School Diploma -
Davison High School
Davison, MI06.1995
Skills
- Communication
- Problem Solving
- Inner personal skills
- Leadership
- Assignment Delegation
- Management Support
- Performance monitoring
Timeline
Process Assistant
Amazon
09.2021 - Current
Learning Trainer
Amazon
09.2021 - 04.2022
Onsite Support Technician
Envision
02.2015 - 07.2021
Data Entry Pharmacy Technician
Pharma Script Of Michigan
06.2011 - 05.2015
High School Diploma -
Davison High School
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