Heather Phillips

• Instacart- September 2021-current

• Spark Walmart-January 2022-2023

Personal Shopper/Delivery Driver

• Amazon Flex- January 2023-current

Delivery Driver

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Consulted with customers to assess needs and propose optimal solutions.
• Collaborated closely with clients to better understand entire project scope.
• Introduced new methods, practices, and systems to reduce turnaround time.

• Accounts payable/Accounts Receivable
• Responsible for all office and administrative duties
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Administered operations to handle needs of more than 1,200 tenants across 800 property units.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.

• Secured indoor and outdoor premises to protect children under care
• Cared for up to 40 children ranging in age from 10 weeks to 13 years
• Discussed new developments, misbehavior and concerns with parents or guardians
• Enforced rules to teach manners and maintain a safe environment
• Always kept children safe and secure
• Maintained organized and clean classroom and work areas
• Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.

• Warmly welcomed customers and offered pleasant service during entire transaction
• Maintained optimal financial controls by securing funds and making accurate transactions
• Verified amounts and integrity of every check or funds transfer
• Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
• Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy
• Recommended bank products and services to current and prospective customers
• Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills
• Balanced daily cash deposits and vault inventory with zero error rate
• Supervised tellers to verify compliance with both federal and local regulations
• Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets
• Researched and resolved out-of-balance transactions via electronic or paper receipts and transaction manager naming system for retrieving check items
• Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers
• Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services
• Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers
• Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.