Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jayme Phillips

Williamsburg,VA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

9
9
years of professional experience

Work History

Assitant Manager of Customer Operations

Old Navy
02.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Senior Key Holder

Build A Bear Workshop
08.2020 - 02.2022
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Human Resource Assistant

State Of Virginia
04.2015 - 02.2022
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Set up orientations and initial training for new employees.
  • Processed applications and followed strict procedures to keep sensitive data confidential.
  • Answered high volume of calls and provided assistance through effective listening and question response skills.
  • Interviewed applicants for services and supported application completion as necessary.
  • Met with clients to conduct assessments of current situations and establish what needs to address.
  • Acted as mandatory reporter of abuse.
  • Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
  • Assessed barriers, strengths and needs of each family and worked quickly to remediate.
  • Assisted with writing job postings and job descriptions for boards.

Education

Associate of Applied Science - Business

Penn Foster
Remote
06.2012

Skills

  • Policy Implementation
  • Financial Management
  • Operations Management
  • Business Administration
  • Workforce Management
  • Expense Tracking
  • Strategic Planning
  • Staff Development
  • Lead Generation
  • Budget Control
  • Team Leadership
  • Performance Evaluations
  • Staff Management
  • Sales Techniques
  • Time Management
  • Problem Solving
  • Staff Training and Development
  • Decision Making
  • Budget Management
  • Cost Control
  • Customer Service
  • Problem Resolution

Timeline

Assitant Manager of Customer Operations

Old Navy
02.2022 - Current

Senior Key Holder

Build A Bear Workshop
08.2020 - 02.2022

Human Resource Assistant

State Of Virginia
04.2015 - 02.2022

Associate of Applied Science - Business

Penn Foster

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Jayme Phillips