Phillip Thomas Cawthorne
Summary
To be the leader in the automotive aftermarket through relentless commitment to employees, customers and growth opportunities.
Overview
7
7
years of professional experience
Work History
Service Center Manager
Henley Pacific
10.2016 - Current
- Trained new staff members on company policies and center expectations.
- Scheduled daily service center employees and monitored performances.
- Prepared monthly budgets for overall staff and center.
- Implemented training systems for new employees on services.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
International Studies Academy
San Francisco, CA05.2015
Skills
- Document Processing
- Internal Auditing
- Maintaining Clean Work Areas
- Employee Performance Reviews
- Budget Analysis
- Motivational Techniques
- Business Solutions
- Financial Reconciliations
- Customer Loyalty
- Technology Adoption
- Staff Evaluations
- Risk Management
- Inventory Accuracy
- Bank Deposits
- Financial Reporting
- Sales Initiatives
- Staff Supervision
- Staff Training
- Administrative Support
- Inventory Audits
- Leadership
- Negotiation and Conflict Resolution
- Scheduling and Coordinating
- Employee Coaching and Mentoring
- Corrective Actions
- Workflow Processes
- Sales Presentation
Accomplishments
Proud to be the youngest in my field to ever get their own Service Center at the age of 19. From there I have been in charge of every aspect of our business such as finances, labor, cost of goods, recruiting and team development.
Timeline
Service Center Manager
Henley Pacific
10.2016 - Current
High School Diploma -
International Studies Academy
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