Phillip Thomas Cawthorne
Richmond,Ca
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Lube Manager
Toyota (Hanlees Auto Group)
01.2024 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring callout's
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained new staff members on company policies and center expectations
- Implemented strategies to maximize business success
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Hired, trained and supervised team of service staff members to meet business goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Service Center Manager
Henley Pacific
10.2015 - 12.2023
- Scheduled daily service center employees and monitored performances
- Prepared monthly budgets for overall staff and center
- Implemented training systems for new employees on services
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Set aggressive targets for employees to drive company success and strengthen motivation
- Established team priorities, maintained schedules and monitored performance
- Managed senior-level personnel working in marketing and sales capacities
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Detection And Responses - Cyber Security
Google
RichmondNetwork Security - Cyber Security
Google
RichmondFoundations of Cyber Security - Cyber Security
Google
Richmond, CAManaging Security Risks - Cyber Security
Google
RichmondHigh School Diploma -
International Studies Academy
San FranciscoSkills
- Document Processing
- Internal Auditing
- Maintaining Clean Work Areas
- Employee Performance Reviews
- Budget Analysis
- Motivational Techniques
- Business Solutions
- Financial Reconciliations
- Customer Loyalty
- Technology Adoption
- Staff Evaluations
- Risk Management
- Inventory Accuracy
- Bank Deposits
- Financial Reporting
- Sales Initiatives
- Staff Supervision
- Staff Training
- Administrative Support
- Inventory Audits
- Leadership
- Negotiation and Conflict Resolution
- Scheduling and Coordinating
- Employee Coaching and Mentoring
- Corrective Actions
- Workflow Processes
- Sales Presentation
- Business Administration
- Performance Management
- Contract Management
Timeline
Lube Manager
Toyota (Hanlees Auto Group)
01.2024 - Current
Service Center Manager
Henley Pacific
10.2015 - 12.2023
Detection And Responses - Cyber Security
Google
Network Security - Cyber Security
Google
Foundations of Cyber Security - Cyber Security
Google
Managing Security Risks - Cyber Security
Google
High School Diploma -
International Studies Academy
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