Phillip Wai Lun Lam
Caesars Entertainment
Las Vegas,NV
1
Certification
26
years of professional experience
Results-driven Director with extensive experience in strategic planning and relationship building. Proven track record in enhancing customer engagement and ensuring compliance, driving revenue growth through streamlined processes.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Work History
Director Asian Marketing Player Development
16 Years 2 Months- Led strategic initiatives to enhance customer engagement and loyalty programs.
- Directed cross-functional teams to implement compliance and regulatory standards effectively.
- Analyzed market trends to inform strategic planning and competitive positioning efforts.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Table Games Floor Supervisor
1 Year 1 Month- Supervised table games operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff on game rules, procedures, and customer service excellence.
- Monitored game performance, addressing issues to enhance player experience and satisfaction.
- Collaborated with management to develop strategies for increasing revenue from table games.
- Conducted regular audits of table games to ensure accuracy in transactions and compliance standards.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
Casino Marketing Executive
1 Year 6 Months- Developed and executed marketing strategies to enhance brand visibility and customer engagement.
- Analyzed market trends and consumer behavior to inform strategic decision-making and optimize campaign performance.
- Spearheaded innovative promotional events that increased foot traffic and revenue for the resort's amenities and services.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Increased customer loyalty through the development of tailored loyalty programs and personalized marketing efforts.
High Limit Salon Tablegames Suervisor
2 Years 1 Month- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on best practices for customer service excellence.
- Streamlined workflow processes, enhancing team efficiency and productivity.
- Implemented quality control measures to maintain high service standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Table Games Dealer and Supervisor
4 Years 1 Month- Dealt various table games, ensuring adherence to casino rules and regulations.
- Interacted with players, providing exceptional customer service to enhance gaming experience.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities under pressure.
- Trained new dealers on game procedures and customer engagement strategies.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Education
- Business
- Business
Skills
Relationship building
Strategic planning
Verbal and written communication
Decision-making
Business planning
Issues resolution
Accomplishments
Played College basketball at Monterey Peninsula College in 94 and semi-pro in Hong Kong in 95. Am a black belt Taekwondo martial artist and orange belt Krav Maga practitioner for over 10 years.
Affiliations
Nevada Gaming Employee
AACSNV
Songahm Taekwondo International
Certification
Nevada Gaming Card
AACSNV
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Japanese
Limited Working
Interests
Enjoy participating in [activity] for overall physical and mental well-being.
Gardening
Cooking
DIY and Home Improvement
I enjoy helping others and giving back to the community.
Outdoor Recreation
Horseback Riding
Martial Arts
Animal Welfare Advocacy
Timeline
Director Asian Marketing Player Development
Caesars Entertainment
09.2009 - 11.2025Read More
Table Games Floor Supervisor
Palms Casino
08.2008 - 09.2009Read More
Casino Marketing Executive
Red Rock Casino Resort & Spa
08.2006 - 02.2008Read More
High Limit Salon Tablegames Suervisor
Venetian Hotel & Casino
05.2004 - 06.2006Read More
Table Games Dealer and Supervisor
Flamingo Hotel And Casino
03.2000 - 04.2004Read More
Kapiolani Community College
from Business
Read More
Monterey Peninsula College
from Business
Read More