Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Phillis Bonilla

Dallas,TX

Summary

Certified professional with strong background leading training program. Multi-talented expert with history of leading instructional and field training to teach skills. Successful at keeping participants interested by providing detailed directions, using real-life examples and guiding throughout hands-on tasks. Highly skilled Service Specialist with background in customer support and service management. Demonstrate strong communication skills, problem-solving abilities, and knowledge of industry best practices. Notable for enhancing customer satisfaction levels and improving operational efficiency in previous roles. High level of competence in handling complex tasks, delivering quality results, and contributing positively to team environments. Resourceful Bilingual Interpreter known for high productivity and efficiency in task completion. Possess specialized skills in simultaneous interpretation, terminology research, and cross-cultural communication. Excel in listening comprehension, verbal articulation, and empathy, ensuring seamless translation services across diverse settings. Compassionate Church Nursery Worker known for high productivity and efficient task completion. Specialized skills include child behavior management, developmentally appropriate activity planning, and effective communication with parents. Excel in empathy, patience, and active listening, ensuring a safe and nurturing environment for children while fostering positive relationships with families.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Certified Trainer

Raising Cane's Restaurants
Sherman, TX
06.2022 - 11.2024
  • Maintained records of attendance, performance evaluations, certifications earned.
  • Coordinated with internal departments to ensure proper implementation of newly acquired knowledge.
  • Assisted in developing organizational policies and procedures for employee training initiatives.
  • Provided guidance to trainers regarding curriculum design and delivery techniques.
  • Monitored progress of learners by administering quizzes or tests during courses or after completion.
  • Provided one-on-one coaching sessions to help individuals improve their skills.
  • Explained goals and expectations required of trainees.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.

Education

High School Diploma -

Sherman Highschool
Sherman, TX
05-2022

Skills

  • Employee training
  • Curriculum development
  • Performance evaluation
  • Coaching techniques
  • Instructional design
  • Learning management systems
  • Bilingual communication
  • Customer service
  • Conflict resolution
  • Communication skills

Affiliations

  • i love nature like going to the park and i love animals love the movie theater's

Certification

  • certified trainer & service specialist.

Languages

Spanish
Professional
English
Professional
french
Limited

References

References available upon request.

Timeline

Certified Trainer

Raising Cane's Restaurants
06.2022 - 11.2024

High School Diploma -

Sherman Highschool