PHILLIS HARPER
Las Vegas,NV
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Customer service Rep
RDI Corporation
10.2024 - Current
- Conduct inbound calls to identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Lead Coach
Sports for Learning
09.2023 - 12.2023
- Company Overview: Elevo
- Engage students in SEL & PE curriculum
- Certify mandatory instructional minutes required for the program
- Demonstrate, engage, and participate in games with students
- Lead groups of students in activities while implementing strong behavior management skills on the field
- Act as a positive and inspiring role model
- Demonstrate exceptional customer service for all students and school staff
- Elevo
Customer Service - Dispatch
MTM Transportation
02.2023
- Inbound call center working with Medicare and Medicaid patients, communicating with insurance companies, and other transportation companies to assist with authorization requests
- Entering patient information into a customer information system and assisting them with transportation authorizations between appointments
- Scheduling patients' transportation between appointments and dispatching it to authorized transportation companies
- Making decisions as needed without supervision to guarantee customer satisfaction
Authorization Agent
BC Forward Staffing Agency
10.2022 - 11.2022
- Inbound high-paced call center handling patients, referral sources, communicating with insurance companies and/or physicians' offices submitting prior authorization requests for Medicare and Medicaid patients
- Assisting them with issues/concerns related to their health and developing the knowledge of customer needs and trends to improve customer satisfaction
Collection Specialist
Beyond Finance
03.2022 - 04.2022
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Education
Associate of Arts - Early Childhood Education
San Joaquin Delta College
Stockton, CA05-2008
Skills
- Active learning
- Complaint handling
- Follow-up skills
- De-escalation techniques
Timeline
Customer service Rep
RDI Corporation
10.2024 - Current
Lead Coach
Sports for Learning
09.2023 - 12.2023
Customer Service - Dispatch
MTM Transportation
02.2023
Authorization Agent
BC Forward Staffing Agency
10.2022 - 11.2022
Collection Specialist
Beyond Finance
03.2022 - 04.2022
Associate of Arts - Early Childhood Education
San Joaquin Delta College
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