To obtain a position that offers challenge, growth and career opportunities. Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
28
28
years of professional experience
Work History
Program Coordinator
Ut Southwestern Medical Center
08.2019 - 11.2024
Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Established strategic partnerships with external organizations, expanding program reach and impact.
Developed and maintained relationships with external partners to facilitate program operations.
Kept program-related data accurate, up-to-date and easily accessible for accessibility.
Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Managed educational program budget and prepared monthly reports.
Scheduled and attended student meetings and recorded meeting minutes for faculty.
Conducted surveys with students upon course completion to gather feedback for improvement.
Planned and coordinated educational events and activities such as Work In Progress luncheon Seminars, Banquets and Team Building Events.
Supported admissions process through application review and student registration.
Organized special events such as guest speaker presentations or field trips that reinforced key concepts taught during class sessions while simultaneously broadening the scope of students'' knowledge about various subjects.
Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
Sr. Administrative 1
UT Southwestern Medical Center
10.2018 - 08.2019
Provide high level of customer service by processing requisitions for the Labs
Monitor Budget / Reconcile Budget
Manage laboratory purchase of inventory, storage and supplies usage
Manage and resolve administrative and problems
Liaison between Labs and vendors
Manage all aspects of travel, including transportation coordination, orders preparation, and travel claims process
Assist with New Employee Intake processes by ordering lab coats, keys etc
Assist with Onboarding of Students/Postdocs and Faculty
Assist with New Employee orientation.
Workforce Coordinator, Facilities
UT Southwestern Medical Center
10.2016 - 10.2018
Provide high level of customer service by processing campus wide Service Request
Facilitated communication between customers and building managers to improve relationships by prioritizing realistic expectations
Proactively maintained workload distribution and phone related data for over 300+ customers
Monitor and Process monthly reports for Estimate Completes and Awaiting Customer Request
Monitor and process employee personal time records, for shops in Facilities Management
Process billable and non-billable service request for Facilities Management
Office Assistant (Temp)
UT Southwestern Medical Center
06.2016 - 10.2016
Help patient s with consent forms and to understand necessary medical care
Gathered information, conducted medical history intakes, and related after-care instructions
Organize and manage routine work activities for the office
Schedule and verified insurance
Maintaining and implement medical records.
Interacted with customers by phone, email, or in-person to provide information.
Completed clerical tasks such as filing, copying, and distributing mail.
Managed daily data entry and kept clerical information accurate and up-to-date.
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Maintained and updated office records, both digital and physical.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Expedited document processing with accurate data entry and timely filing.
Increased customer satisfaction by providing professional and courteous front desk support.
Procurement Assistant
UT Southwestern Medical Center
01.2003 - 01.2015
Sourced vendors purchased s up plie s and equipment and ensured timely delivery of materials
Manage d several approved vendors on daily basis, to ensure purchase orders against existing cooperative or agency contracts, and the verification of the inspection of merchandise or receipt of services by the agency
Ensured all bids and offers are presented correctly and in accordance with state law and campus policy
Monitor and process temporary employees personal time records, payroll, correspondence and spreadsheets
Making sure all Contracts were uploaded in to SharePoint
Managed the Purchasing Portal for Facilities Management
Pre pare and distribute Purchasing Exception/ Change Orders reports on a monthly basis to Facilities Management Directors
Maintain all files for Purchasing and Contracts
Ensured that all files / Contracts are within the UT Southwestern Retention Guidelines
Assist in monitoring and tracking the administrative budget
Liaison between Accounting and Purchasing to ensure budget reconciliation
Reconcile all Purchasing and Warehouse departmental Buy Card purchases monthly
Contract Management ensure compliance and regulations
Processed Purchase Orders into PeopleSoft
Assist Senior Buyers in Bid Meetings
Update Vendors and Insurance information into Share Point.
Senior Customer Service Re presentative
JC Penney Insurance
01.1997 - 01.2003
Processed a high level of inbound customer service calls of 300+ customer accounts
Consulted with clients regarding Insurance policies and ensured compliance
Perform general administrative duties
Screen calls and route to the appropriate department or division
Process memoranda, business correspondence
Maintain electronic time and attendance data
Notarize legal documents
Prepare and distribute the daily activity reports
Distributed monthly budget expense reports, personnel rosters and payroll recaps
Prepared legal documents in the event of insured death
Administered financial operations such as processing insurance loans and analyzing accounts
Schedule appointments for Legal Adviso1
Established strong rapport with customers, fostering long-term relationships and repeat business.
Resolved customer service issues using company processes and policies and provided updates to customers.
Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Science - Business Administration And Management
Northwood University
Cedar Hill, TX
05.2016
High School Diploma -
James Madison High School
Dallas, Texas
05.1983
Skills
Accounts Payable/ Receivable
Supply Chain Management Procurement
SharePoint Management
Contract Administration
Team Building /Supervision
HUB
Material Management & Inventory
Staff Training and Supervision
Contract Management
Reconcile/Budget
Leadership/Development
Change Orders
Month-end Closing
Campus Budget
Campus Electronic Calendar
Vendor Verification
Weekly Timesheets
Account Reconciliation
Schedule/Document Management
Crisis Management
Cost Reduction
Human Resources Management
EZ Buyer
Spread Sheets/ Microsoft Excel
Computerized Processes
Purchase Orders & Invoices
Revenue & Expenditures
Cost/Budget
Computerized Process
Windows & Microsoft Office Applications
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Publisher
Microsoft PowerPoint
Microsoft OneNote
PeopleSoft
Google Docs & Forms
Adobe
E Procurement
SharePoint
Quicken Accounting
Kronos
Office Administration
Vendor Management
Problem-Solving
Customer service experience
Critical Thinking
Decision-Making
Dependability and Cooperation
Event Coverage Planning
Inventory Management
Event coverage
Leadership Experience
Skill port 8 Knowledge Base Pact
Disc Training
Problem Solving
How to Build Teams
Roadmap for Customer Center Innovation
Taking Final Steps to Bring Project to its Close
Increased business revenue with strategic financial planning
Boardscommitteestrainings
President of James Madison Class of 83 Alumni
Northwood University Alumni Inductee
PMBC Christian Living Ministry
PMBC Women of Vision Ministry
SM Wright Foundation Senior - Volunteer (Manage Christmas in the Park Registration and Check-In; Food Pantry; Clothing Pantry; Donate Clothing)
Head for the Cure Volunteer
Feed the Street Volunteer
References
Regina Jones, (Retired) UT Southwestern MGR TAL ACQUIS - STAFF SVCS, (469) 285-9929
Robert Butler, (Retired) Senior Buyer UT Southwestern, (214) 263-4461
Keisha Pryor, UT Southwestern Supervisor Work Ct r) Coordinator Facilities Management, 214-645-7095
Cheryl Hoppe, UT Southwestern Administrative Coordinator, (858) 740-0788
Timeline
Program Coordinator
Ut Southwestern Medical Center
08.2019 - 11.2024
Sr. Administrative 1
UT Southwestern Medical Center
10.2018 - 08.2019
Workforce Coordinator, Facilities
UT Southwestern Medical Center
10.2016 - 10.2018
Office Assistant (Temp)
UT Southwestern Medical Center
06.2016 - 10.2016
Procurement Assistant
UT Southwestern Medical Center
01.2003 - 01.2015
Senior Customer Service Re presentative
JC Penney Insurance
01.1997 - 01.2003
Bachelor of Science - Business Administration And Management
Patient Care Technician 6green Medical Surgical at Ut Southwestern Medical CenterPatient Care Technician 6green Medical Surgical at Ut Southwestern Medical Center