Summary
Overview
Work History
Education
Skills
Leadership Experience
Boardscommitteestrainings
References
Timeline
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Phillis Williams

Dallas,Texas

Summary

To obtain a position that offers challenge, growth and career opportunities. Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.

Overview

28
28
years of professional experience

Work History

Program Coordinator

Ut Southwestern Medical Center
08.2019 - 11.2024
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Managed educational program budget and prepared monthly reports.
  • Scheduled and attended student meetings and recorded meeting minutes for faculty.
  • Conducted surveys with students upon course completion to gather feedback for improvement.
  • Planned and coordinated educational events and activities such as Work In Progress luncheon Seminars, Banquets and Team Building Events.
  • Supported admissions process through application review and student registration.
  • Organized special events such as guest speaker presentations or field trips that reinforced key concepts taught during class sessions while simultaneously broadening the scope of students'' knowledge about various subjects.
  • Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.

Sr. Administrative 1

UT Southwestern Medical Center
10.2018 - 08.2019
  • Provide high level of customer service by processing requisitions for the Labs
  • Monitor Budget / Reconcile Budget
  • Manage laboratory purchase of inventory, storage and supplies usage
  • Manage and resolve administrative and problems
  • Liaison between Labs and vendors
  • Manage all aspects of travel, including transportation coordination, orders preparation, and travel claims process
  • Assist with New Employee Intake processes by ordering lab coats, keys etc
  • Assist with Onboarding of Students/Postdocs and Faculty
  • Assist with New Employee orientation.

Workforce Coordinator, Facilities

UT Southwestern Medical Center
10.2016 - 10.2018
  • Provide high level of customer service by processing campus wide Service Request
  • Facilitated communication between customers and building managers to improve relationships by prioritizing realistic expectations
  • Proactively maintained workload distribution and phone related data for over 300+ customers
  • Monitor and Process monthly reports for Estimate Completes and Awaiting Customer Request
  • Monitor and process employee personal time records, for shops in Facilities Management
  • Process billable and non-billable service request for Facilities Management

Office Assistant (Temp)

UT Southwestern Medical Center
06.2016 - 10.2016
  • Help patient s with consent forms and to understand necessary medical care
  • Gathered information, conducted medical history intakes, and related after-care instructions
  • Organize and manage routine work activities for the office
  • Schedule and verified insurance
  • Maintaining and implement medical records.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Procurement Assistant

UT Southwestern Medical Center
01.2003 - 01.2015
  • Sourced vendors purchased s up plie s and equipment and ensured timely delivery of materials
  • Manage d several approved vendors on daily basis, to ensure purchase orders against existing cooperative or agency contracts, and the verification of the inspection of merchandise or receipt of services by the agency
  • Ensured all bids and offers are presented correctly and in accordance with state law and campus policy
  • Monitor and process temporary employees personal time records, payroll, correspondence and spreadsheets
  • Making sure all Contracts were uploaded in to SharePoint
  • Managed the Purchasing Portal for Facilities Management
  • Pre pare and distribute Purchasing Exception/ Change Orders reports on a monthly basis to Facilities Management Directors
  • Maintain all files for Purchasing and Contracts
  • Ensured that all files / Contracts are within the UT Southwestern Retention Guidelines
  • Assist in monitoring and tracking the administrative budget
  • Liaison between Accounting and Purchasing to ensure budget reconciliation
  • Reconcile all Purchasing and Warehouse departmental Buy Card purchases monthly
  • Contract Management ensure compliance and regulations
  • Processed Purchase Orders into PeopleSoft
  • Assist Senior Buyers in Bid Meetings
  • Update Vendors and Insurance information into Share Point.

Senior Customer Service Re presentative

JC Penney Insurance
01.1997 - 01.2003
  • Processed a high level of inbound customer service calls of 300+ customer accounts
  • Consulted with clients regarding Insurance policies and ensured compliance
  • Perform general administrative duties
  • Screen calls and route to the appropriate department or division
  • Process memoranda, business correspondence
  • Maintain electronic time and attendance data
  • Notarize legal documents
  • Prepare and distribute the daily activity reports
  • Distributed monthly budget expense reports, personnel rosters and payroll recaps
  • Prepared legal documents in the event of insured death
  • Administered financial operations such as processing insurance loans and analyzing accounts
  • Schedule appointments for Legal Adviso1
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Bachelor of Science - Business Administration And Management

Northwood University
Cedar Hill, TX
05.2016

High School Diploma -

James Madison High School
Dallas, Texas
05.1983

Skills

  • Accounts Payable/ Receivable
  • Supply Chain Management Procurement
  • SharePoint Management
  • Contract Administration
  • Team Building /Supervision
  • HUB
  • Material Management & Inventory
  • Staff Training and Supervision
  • Contract Management
  • Reconcile/Budget
  • Leadership/Development
  • Change Orders
  • Month-end Closing
  • Campus Budget
  • Campus Electronic Calendar
  • Vendor Verification
  • Weekly Timesheets
  • Account Reconciliation
  • Schedule/Document Management
  • Crisis Management
  • Cost Reduction
  • Human Resources Management
  • EZ Buyer
  • Spread Sheets/ Microsoft Excel
  • Computerized Processes
  • Purchase Orders & Invoices
  • Revenue & Expenditures
  • Cost/Budget
  • Computerized Process
  • Windows & Microsoft Office Applications
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Publisher
  • Microsoft PowerPoint
  • Microsoft OneNote
  • PeopleSoft
  • Google Docs & Forms
  • Adobe
  • E Procurement
  • SharePoint
  • Quicken Accounting
  • Kronos
  • Office Administration
  • Vendor Management
  • Problem-Solving
  • Customer service experience
  • Critical Thinking
  • Decision-Making
  • Dependability and Cooperation
  • Event Coverage Planning
  • Inventory Management
  • Event coverage

Leadership Experience

  • Skill port 8 Knowledge Base Pact
  • Disc Training
  • Problem Solving
  • How to Build Teams
  • Roadmap for Customer Center Innovation
  • Taking Final Steps to Bring Project to its Close
  • Increased business revenue with strategic financial planning

Boardscommitteestrainings

  • President of James Madison Class of 83 Alumni
  • Northwood University Alumni Inductee
  • PMBC Christian Living Ministry
  • PMBC Women of Vision Ministry
  • SM Wright Foundation Senior - Volunteer (Manage Christmas in the Park Registration and Check-In; Food Pantry; Clothing Pantry; Donate Clothing)
  • Head for the Cure Volunteer
  • Feed the Street Volunteer

References

  • Regina Jones, (Retired) UT Southwestern MGR TAL ACQUIS - STAFF SVCS, (469) 285-9929
  • Robert Butler, (Retired) Senior Buyer UT Southwestern, (214) 263-4461
  • Keisha Pryor, UT Southwestern Supervisor Work Ct r) Coordinator Facilities Management, 214-645-7095
  • Cheryl Hoppe, UT Southwestern Administrative Coordinator, (858) 740-0788

Timeline

Program Coordinator

Ut Southwestern Medical Center
08.2019 - 11.2024

Sr. Administrative 1

UT Southwestern Medical Center
10.2018 - 08.2019

Workforce Coordinator, Facilities

UT Southwestern Medical Center
10.2016 - 10.2018

Office Assistant (Temp)

UT Southwestern Medical Center
06.2016 - 10.2016

Procurement Assistant

UT Southwestern Medical Center
01.2003 - 01.2015

Senior Customer Service Re presentative

JC Penney Insurance
01.1997 - 01.2003

Bachelor of Science - Business Administration And Management

Northwood University

High School Diploma -

James Madison High School
Phillis Williams