Philneil Williams
Southaven,Mississippi
Summary
An experienced Administrative Support professional seeking an opportunity to become a major team member.
Overview
32
32
years of professional experience
Work History
Administrative Unit Coordinator
Baptist Memorial Rehabilitation Hospital
Germantown, TN
02.2006 - Current
- Maintained accurate records and documentation for all patients in the unit.
- Monitored quality assurance activities within the unit, including chart audits and transcribing doctor's orders .
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Conducted unit greetings for newly admitted and transferred patients.
- Processed physician orders, including medication, laboratory tests, and diagnostic procedures, accurately and promptly.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
- Provided administrative support to healthcare teams, including data entry, filing, and preparing reports.
- Scheduled appointments, tests, and procedures in alignment with healthcare provider recommendations and patient needs.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
- Scheduled medical appointments and coordinated transportation to medical facilities for patients.
- Communicated with patients with compassion while keeping medical information private.
- Making schedule for AUC staff.
- Facilitated communication between healthcare providers throughout the organization.
Patient Service Clerk
Regional One Hospital
Memphis, TN
08.2019 - 12.2021
- Interacts with all visitors, coworkers and other departments in a customer friendly manner. * Acknowledges individuals that enter the work area. * Identifies ways to assist the individual. * Provides assistance to individuals who may need directions. * Assists individuals in finding resources in the patient care area.
- Handles all telephone calls in a customer friendly manner. * Answers calls promptly using the standard department greeting, (department area, name, title). * Provides assistance and answer inquiries. * Takes complete and accurate messages and ensures the message is delivered to the appropriate person. * Transfer calls to the appropriate area.
- Makes appointments for patients in compliance with unit standards and hospital policies, procedures and protocols. * Places calls to schedule treatments and procedures as ordered. * Schedules tests, therapies, operative/surgical procedures or specialty consultations to facilitate a coordinated flow of patients’ medical evaluation process. * Ensures proper disposition of patient to ancillary area for diagnostic tests through written/verbal directions or assistance by transportation department.
- Maintains identified patient record while the patient is admitted to the patient care area. * Identifies forms that belong in the patient chart. * Assembles and/or disassembles patient charts/medical records as required. * Maintains the proper order and quantity of forms in the patient chart. * Fills out and submits correct patient forms to the appropriate ancillary department. * Checks information on all related documents to ensure that information is provided expediently to appropriate medical personnel * Retrieves and attaches lab test results and other documentation to medical record. * Reviews physician's update of electronic medical record and transcribes necessary data as required.
- Performs all tasks associated with maintaining patient census. * Alerts appropriate staff of patient arrivals. * Maintains current information, reflecting arrivals, discharges or transfers within the unit or to another unit. * Enters current and corrects activity in the census book (in applicable units). * Prints census report as needed. * Enters transfers and discharges in computer accurately and in a timely manner.
- Utilizes computer and related equipment to update, revise and maintain all information in the identified computer system. * Enters and updates patient information accurately and in a timely manner. * Transfers and/or discharges patients correctly. * Selects patients correctly. * Enters orders/charges correctly. * Cancels orders and credits charges correctly. * Displays results successfully. * Displays Pharmacy Medication Profile successfully.
- Communicates effectively to provide information/assistance. Confers and works collaboratively with patient/family/hospital staff in a customer responsive and courteous manner, in compliance with standards and promoting patient/customer satisfaction.
- Establishes and maintains floor inventory of identified forms and supplies. * Identifies forms and supply items needed in the patient care area. * Sets up an inventory list of supplies needed. * Verifies the amount of supplies available for use. * Prepares requisitions for replacement supplies. * Verifies supplies received are the supplies ordered. * Restocks the supply areas when received.
- Maintains confidentiality of patient, department and hospital information. Adheres to established department and organization policies in processing and releasing patient information (i.e. HIPPA, Confidentiality, and Compliance Policies).
- Completes required continuous training and education, including department specific requirements. Responds to problems/opportunities to improve work environment and participates in unit based performance improvement activities.
- Transports mail, records, reports and files.
- Maintains a clean, orderly, safe environment in direct and indirect patient care areas. Adheres to established policies, compliance/quality improvement, patient safety, environment and infection control standards.
- Provides coverage for relief and absences as required.
ER Admissions Clerk / ADMISSION CLERK
Baptist Memorial Hospital Collierville
Collierville, TN
02.2015 - 11.2018
- Greeted incoming patients and their families in a professional manner.
- Assisted with filing insurance claims when necessary.
- Performed general office duties such as photocopying documents, faxing records.
- Ensured that all documents were completed accurately prior to admitting patients to the ER unit.
- Performed data entry to ensure accurate patient information was entered into the system.
- Organized and managed medical records according to established standards.
- Answered phone calls promptly and directed inquiries to appropriate personnel or departments.
- Collected co-pays from patients when applicable and issued receipts accordingly.
- Coordinated admissions with other departments such as laboratory services, radiology.
- Provided customer service support by answering questions regarding hospital policies and procedures.
- Trained new employees on departmental policies and procedures related to admissions processes.
- Maintained confidentiality of all patient-related information as outlined by HIPAA regulations.
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
- Add insurance, billing and Medicare information
- Create workers' compensation/ third-party liability
- Discharge patients
Federal Express Corporation
Package Handler, Fed Ex
Memphis, TN
11.1999 - 11.2010
- Checked all outgoing shipments to ensure accuracy of contents.
- Stacked boxes onto pallets in an efficient manner.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Maintained a clean work environment by removing debris from the loading dock area.
Assistant Teacher
First Class Montessori School
Memphis, TN
08.2000 - 08.2007
- Assisted classroom teacher in developing and implementing lesson plans.
- Prepared reports on student performance for administrators.
- Collaborated with other staff members to ensure student success.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Helped maintain a safe and orderly learning environment.
- Designee chosen to open the school by disarming the alarm and ensuring the safety of all upon entering the facility.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Supervised small group activities.
- Encouraged positive behavior with rewards and incentives.
- Maintained accurate records of student attendance and grades.
- Attended faculty meetings as requested by the lead teacher.
- Participated in professional development workshops related to teaching strategies.
- Maintained safe, educational environment for students during learning and free play time.
Union Pacific Railroad
Conductor
Pinebluff, AR
01.1998 - 12.1999
- Assists in all phases of the safe daily operation of trains.
- Operates equipment according to company policies, procedures, and practices.
- Will operate track switches, couple cars and work on trains in yard operations.
- Will move and align various parts of rail equipment to create or build trains.
- Multi-tasking – must be able to perform several tasks safely that will require pulling, controlling, and maneuvering onto and off of equipment.
- Work with customers to ensure accurate movement and placement of cars
- Interpreted and assured compliance with signals.
- Ensured that all tools were in good condition prior to use.
- Coordinated with other departments such as engineering or operations to ensure completion of assigned tasks.
- Performs other duties as assigned.
Night Auditor
Hilton Hotels Corporation
Atlanta, GA
07.1992 - 12.1997
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Greeted arriving guests and checked them in to their rooms.
- Provide night front desk service to problem solve guests’ complaints reaching a positive solution within the company guidelines.
- Accurately compile the guest bill for presentation.
- Reconcile all accounts ensuring all charges are correctly posted to the proper guest account.
- Perform trial balance of accounts to ensure all accounts are posted correctly and making adjustment entries as necessary.
- Account for the daily activity and provide appropriate documentation to the Supervisor.
- Prepare Management reports, including but not limited to, room status reports, food/beverage reports, and housekeeping reports.
- Finalize the audit by clearing and storing the information as well as setting up for the next day.
- Maintain office equipment.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Prepared detailed audit reports at the end of each shift.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Other duties as assigned.
Education
Theology
Brewster Theological School of Religion
Memphis, TN05-2022
Administrative Office Technology /Accounting
Tennessee College of Applied Technology - Memphis
Memphis, TN05-2016
Computer Accounting
Southwest Tennessee Community College
Memphis, TN01-1987
High School Diploma -
White Station High School
Memphis, TN05-1984
Skills
- Working Knowledge of Microsoft Word
- Working Knowledge of Access
- Working Knowledge of Excel
- Working Knowledge of PowerPoint
- Transcribed Doctors' Orders
- Appointment Scheduling
- Charting
- Medical Terminology
- Patient Registration / Discharges
Accomplishments
- Lifepoint Health Mercy Award 2024
- Baptist Memorial Rehab Shining Star for Quarter of 2023
- Tennessee College of Applied Technology Memphis Award of Excellence April 22, 2016
- Neighborhood Leadership Training Award May 2014
Affiliations
Very Active in Church
References
References available upon request.
Timeline
Patient Service Clerk
Regional One Hospital
08.2019 - 12.2021
ER Admissions Clerk / ADMISSION CLERK
Baptist Memorial Hospital Collierville
02.2015 - 11.2018
Administrative Unit Coordinator
Baptist Memorial Rehabilitation Hospital
02.2006 - Current
Assistant Teacher
First Class Montessori School
08.2000 - 08.2007
Federal Express Corporation
Package Handler, Fed Ex
11.1999 - 11.2010
Union Pacific Railroad
Conductor
01.1998 - 12.1999
Night Auditor
Hilton Hotels Corporation
07.1992 - 12.1997
Theology
Brewster Theological School of Religion
Administrative Office Technology /Accounting
Tennessee College of Applied Technology - Memphis
Computer Accounting
Southwest Tennessee Community College
High School Diploma -
White Station High School
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