Philneshia Henderson

Support daily salon operations by maintaining sanitation standards, assisting stylists, providing
shampoo and conditioning services, managing appointment scheduling, and building strong relationships with repeat clients.

Coordinated healthcare staffing assignments, handled confidential documentation, and connected

qualified professionals with patients and providers requiring care services.

Managed high-volume inbound and outbound calls assisting borrowers with account questions,

payment options, and financial solutions while ensuring compliance with financial regulations.

Assisted customers with billing issues, service setup, and account troubleshooting while maintaining

excellent service standards

Provided technical support and resolved customer concerns through inbound calls while maintaining

high customer satisfaction.

Assisted Medicare beneficiaries with plan selection and healthcare information while maintaining

HIPAA compliance.

Processed transactions, assisted customers with purchases, and maintained organized front-end
displays.

Welcomed customers and helped determine their needs.