Philomena Bell
Merritt Island
Summary
Experienced in staff development and operational efficiency, with a focus on customer engagement. Track record includes successfully creating welcoming environments that boost customer satisfaction and profitability. Skilled in optimizing team dynamics and operational processes for improved outcomes.
Overview
3
3
years of professional experience
Work History
Lead Barista
Maplewood Kitchen And Bar
Cincinnati
07.2022 - 10.2025
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Created a welcoming atmosphere through effective communication and positive interactions.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new baristas on equipment operation and customer service techniques.
- Developed specialty drink recipes to enhance menu offerings and customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Created complex, hand-crafted beverages based upon customer preferences.
- Listened to customer desires and needs to recommend optimal products.
- Restocked product displays based on demand and projected sales.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
Education
High School Diploma -
Holy Family
Cincinnati05-2023
Skills
- Serving
- Bartending
- Up-selling
- Table bussing
- Staff training
- Assertive communication
- Relationship building
- Workflow optimization
- Attention to detail
- Problem solving
- POS system operation
- Food running
- Friendly and outgoing
- Opening and closing coordination
- Latte art
Accomplishments
"Make a Memory" Award - A Thunderdome core value
References
References available upon request.
Timeline
Lead Barista
Maplewood Kitchen And Bar
07.2022 - 10.2025
High School Diploma -
Holy Family