Philomena Craney
Tempe,AZ
Summary
Reliable team leader with 7+ years of management, customer service experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Customer Service Coordinator
TAMA Research
Scottsdale, AZ
01.2024 - Current
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Collaborated with other departments to resolve complex customer issues quickly.
- Ensured that all customer inquiries were responded to in a timely manner.
- Tracked orders from placement through delivery and follow-up as needed.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Performed data entry tasks related to customer accounts and order processing.
Pro Services Specialist
Lowes Home Improvment
Tempe, AZ
07.2020 - Current
- Manage and establish multiple, multi million dollar accounts for construction and remodeling customers.
- Develop estimates by costing materials, supplies and delivery.
- Advise customers regarding supplies for building projects and supplies
- Coordinate deliveries with third party delivery services
- Maintain vendor relationships for special and custom orders.
- Became forklift certified to better serve our customer base.
- Inform customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintain high customer satisfaction standards to meet or exceed targets.
Roofing Assessor
Camelback Roofing
Scottsdale, AZ
05.2019 - 07.2020
- Inspected problem roofs to determine best repair procedures.
- Managed inventory of roofing supplies and materials.
- Expanded knowledge of roofing materials, techniques and cost effectiveness.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Oversaw crews in roofing system installations.
- Effectively communicated with clients in person and through phone and email.
- Coordinated with other craft employees to maximize project efficiency.
- Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
- Supported construction manager with materials, schedule and cost information.
- Coordinated safety and construction equipment orders with purchasing manager.
Help Desk/Tech Advisor
DRS/TAMSCO
Baghdad, Iraq
01.2007 - 04.2008
- Consolidated and collated of daily electronic Battle Update Assessment (BUA) for Joint Chiefs of Staff in the White House and for distribution across battle theatre.
- Delivered first rate customer service to top level military personal under extremely high stress conditions.
Help Desk Administrator
ITT
Baghdad, Iraq
01.2006 - 01.2007
- Delivered top notch customer service in an extremely tense war zone environment.
Help Desk Supervisor/Technician Specialist
JTSI, Inc
Baghdad, Iraq
08.2004 - 10.2006
- Created daily and weekly reports for Commanding General on base.
- Managed entire trouble ticket process and resolution.
- Formulated plans for improving procedures, training and processes.
- Lead team of 6 help desk personnel focused on IT technical service for US and Coalition personnel.
- Prepared team schedules and weekly status reports.
- Calibrated, installed, maintained and operated equipment for maximum performance.
- Resolved malfunctions with systems and programs through troubleshooting.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Allocated resources for optimum coverage and effectiveness.
Education
GED -
Yavapai Community College
Prescott Valley, AZ06.1990
Some College (No Degree) - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Highly Experienced in Delivering Top Notch Customer Service
- Held Secret Security Clearance (Now expired)
- Multitasking Abilities
- Analytical and Critical Thinking
- Excellent Communication
- MS Office
- Attention to Detail
- Problem-Solving
- Forklift Certified
- Documentation abilities
- Account Management
- Logistics Management
- One Call Resolution
- Report Preparation
- Training and mentoring
- Schedule Coordination
- Team Building
- Issue Resolution
Affiliations
- Multi Award Winning Costume and Clothing Designer
Timeline
Customer Service Coordinator
TAMA Research
01.2024 - Current
Pro Services Specialist
Lowes Home Improvment
07.2020 - Current
Roofing Assessor
Camelback Roofing
05.2019 - 07.2020
Help Desk/Tech Advisor
DRS/TAMSCO
01.2007 - 04.2008
Help Desk Administrator
ITT
01.2006 - 01.2007
Help Desk Supervisor/Technician Specialist
JTSI, Inc
08.2004 - 10.2006
GED -
Yavapai Community College
Some College (No Degree) - Psychology
Southern New Hampshire University
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