Summary
Overview
Work History
Education
Skills
Timeline
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Philomena Kaneakua

Philomena Kaneakua

Las Vegas,NV

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.




Overview

17
17
years of professional experience

Work History

MHI - CARE REVIEW PROCESSOR

Molina Healthcare
02.2022 - Current
  • Conducts self in a professional manner at all times. Maintains confidentiality, cooperative and effective workplace relationships and adheres to company Code of Conduct.
  • Implemented process improvements to enhance efficiency in care review workflow.
  • Assists in training of all staff according to Department standards, policies, and procedures
  • Contacted physician offices to obtain missing information from authorization.
  • Maintained confidentiality at all times while handling sensitive patient information according to HIPAA regulations during the execution of daily tasks related to care reviews.
  • Promoted a culture of continuous improvement by actively participating in training sessions, workshops, and professional development opportunities related to care review processing.
  • Upheld a positive work environment by fostering strong relationships with colleagues, actively collaborating on projects, and offering support to team members when necessary.
  • Demonstrated adaptability by effectively adjusting to changes in departmental priorities or processes as needed to meet evolving patient care needs.
  • Maximized productivity levels within the department through careful prioritization of tasks and effective time management techniques.
  • Participated in regular team meetings, contributing valuable insights and suggestions for improvements to care review processing workflows and procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Assistant Director

Kids Quest
08.2018 - 11.2020
  • Oversee the operation of the center in the absence of the Director
  • Heavy cash handling
  • Supervise staff and ensuring the center is running at top performance
  • Payroll thru POS program
  • Review People Matter Program to upload employee documents and check for potential candidates
  • Review prospective candidates via People Matter and Indeed
  • Contact, Interview and Hire prospective candidates
  • Assist and/or conduct 90 Day & Annual Reviews
  • Training Teammates, Lead Teammates & Supervisors with center responsibilities
  • Constant communication with Guest, Teammates, Vendors and other Kids Quest.
  • Inventory Count and Adjustments
  • Ordering of retail products and food items
  • Prepare monthly and weekly reports
  • Assure proper center and play value sanitation

Supervisor

Kids Quest
03.2017 - 08.2018
  • Supervise children at play
  • Supervise teammates
  • Greet Guest, Hotel Employees and Vendors
  • Training Teammates & Lead Teammates
  • Communication with other Kids Quest Centers and Vendors
  • Assist with check-in and check-out of guest
  • Answer incoming calls and guest concerns
  • Heavy cash handling
  • End of day reporting
  • Prepare food for children

Senior Financial Aid Officer

Art Institute of Las Vegas
06.2008 - 08.2018
  • Prepare and guide students through the financial aid and tuition process
  • Knowledge of and compliance with federal and state laws pertaining to financial aid
  • Package financial aid for new, re-entry and continuing students
  • Certify all loan applications
  • Listen to and understand student requires and respond accordingly
  • Resolve conflicts in a pro-active and productive manner
  • Create, prepare and monitor daily work schedule
  • Maintain timely collections of FAFSA’s processed and packaged each year
  • Accurately certify loan applications
  • Coordinate and conduct Financial Aid/FAFSA/Scholarship workshops
  • Experience in the CARS system
  • Knowledgeable of Federal Government Websites pertaining to financial aid: NSLDS, COD, FAAccess & Student Loans.gov
  • Perform other duties as assigned

Education

Bachelors - Business Administration

Argosy University – Online
Pittsburgh, PA
11.2015

High School (Graduate) - undefined

J.B. Castle
06.1989

Skills

  • Enthusiastic and proactive work ethic
  • Capability to provide great customer service
  • Willingness to learn something new every day
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Dependable, responsible, flexible, and adaptable
  • Multitasking
  • QNXT, UMK2, PEGA, Genesys
  • Microsoft Office, Excel
  • Medical Terminology

Timeline

MHI - CARE REVIEW PROCESSOR

Molina Healthcare
02.2022 - Current

Assistant Director

Kids Quest
08.2018 - 11.2020

Supervisor

Kids Quest
03.2017 - 08.2018

Senior Financial Aid Officer

Art Institute of Las Vegas
06.2008 - 08.2018

High School (Graduate) - undefined

J.B. Castle

Bachelors - Business Administration

Argosy University – Online

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