Philomena Ohnheiser
Houston,TX
Summary
Dynamic bartender and lead server with a proven track record at Swallows Nest and Limelight HTX, excelling in customer service and team collaboration. Expert in classic cocktails and beverage knowledge, I significantly increased sales through upselling and maintained high-quality service during peak hours. Skilled in multitasking and fostering positive customer relationships, I consistently enhance dining experiences and team efficiency. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
7
7
years of professional experience
Work History
Bartender
Swallows Nest
12.2023 - Current
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared classic, modern, and unique cocktails for each customer.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Cook
Carol Kay's Cafe
09.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Bartender / Server
Limelight HTX
11.2022 - 06.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Lead Server
The Abbey at Westminster Plaza
04.2017 - 10.2018
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Service-oriented mindset
- Classic cocktails
- Collaboration and Teamwork
- TABC and Food handler certified
Languages
Spanish
Limited Working
Timeline
Bartender
Swallows Nest
12.2023 - Current
Cook
Carol Kay's Cafe
09.2023 - Current
Bartender / Server
Limelight HTX
11.2022 - 06.2024
Lead Server
The Abbey at Westminster Plaza
04.2017 - 10.2018
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