Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Work Availability
Timeline
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Philomene Sanon

Philomene Sanon

Union,USA

Summary

Experienced with providing academic assistance and fostering student success. Utilizes personalized support strategies to meet diverse learning needs and enhance educational outcomes. Track record of creating inclusive and engaging learning environments that promote academic excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Academic Support Specialist

Chamberlain University
10.2022 - Current
  • Assist students with appropriate course registration and ensure students understand degree requirements
  • Advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals
  • Advise students on university policies and procedures, program requirements, and related academic matters
  • Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure, and improve academic success strategies
  • Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned students
  • Documents all interactions in the appropriate institutional systems
  • Coach students to explore alternatives to overcome barriers to persistence or graduation and makes appropriate resource referrals when necessary
  • Maintain a thorough understanding of all academic programs, policies, and procedures including institutional policies, and federal, and state regulations
  • Complies with applicable federal and state
  • Promote student self-service tools during advising interactions
  • Assist and engage students through various communication This may include virtual/ video advising, inbound student calls, and proactive outreach to students to deliver a favorable resolution
  • Identify opportunities and solutions that improve current methods and actively participate in changing a constantly evolving organization
  • Collaborate with other departments and functional areas to deliver an optimal student

Academic Specialist

Kean University
09.2021 - 10.2022
  • For Advising, Persistence, and Success (CAPS, assists with undergraduate recruitment activities, including high school and community college visitations, participation in career expos, presentations to private and campus organizations, and conducting workshops
  • Provides general assistance and information to students, the general public, and departments; confer with potential transfer students regarding the transferability of credits and admissions information
  • Assists students with completing forms and documents and informs them of pertinent procedures and requirements
  • Collaborates with students and advising units regarding problems; consults with faculty to clarify requirements
  • Checks and approves various forms for accuracy, such as grade changes, curriculum changes, and petitions for curriculum adjustments
  • Provides information and statistical data for various reports as requested; maintains academic files on students in the program

Peer Mentor

Union County College EOF
12.2019 - 09.2020
  • Advice students individually and with groups regarding academic core or departmental requirements, appropriate class selection, academic policies and procedures, and campus resources
  • Assist students with the identification of long-term goals and career plans
  • Work to position students to meet requirements for graduation within appropriate periods while preparing them to meet future goals
  • Advise special populations of students within the scope of responsibility, such as new or transfer students, undeclared majors, minority groups, etc., assisting in exploring academic programs and focusing on academic direction, procedures, policies, and available resources
  • Maintain advising records and confidential student evaluation records

Administrative Aide Intern

Rutgers University Newark-Office of Chancellor
06.2019 - 12.2019
  • Assisting with the day-to-day operations such as communications with internal and external constituents
  • Assisting with travel reservations, special projects, and research
  • Assist with front desk support in a high-traffic, professional office setting
  • Event and meeting support including placing food orders and reception setup

Federal Work-Study

Union County College
07.2017 - 05.2019
  • Implemented quality customer service and daily operational support to students and staff to educate in the program
  • Collaborated with students in finding the resources necessary to support education
  • Partnered with student services with registration and financial aid to help students reach goals

Assistant Store Sales Manager

Brookstone
10.2014 - 12.2016
  • Assists the Store Sales Manager in all aspects of managing the Store and driving sales performance
  • Able to actively and warmly engage the Customer and develop an instant rapport
  • Meet individual sales goals by using in-depth product knowledge and selling skills

Store Manager

SALLY BEAUTY SUPPLY
09.2006 - 08.2014
  • Completed day-to-day operations for four store locations: inventory management
  • Managed a team-oriented staff of 5 - 10; interviewed, hired, and trained new employees
  • Analyzed and marketed products by strategically placing Hot-Items, in visible store areas
  • Created weekly staff scheduling and conducted staff meetings
  • Ensured quality customer service

Education

Master of Public Affairs and Administration (MPA) -

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
05.2022

Bachelor of Arts - Public Affairs and Administration

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
05.2021

Associate of Arts - Arts in Business

Union County College
Cranford, NJ
05.2019

Skills

  • Visual Communication Skills
  • Excel Data Analysis Skills
  • Social Media Platforms
  • Expertise in DocuSign
  • Workday Experience
  • Advanced Google Docs Skills
  • Experience with Ellucian Software
  • Skilled in Microsoft Office Applications
  • Keen Insight
  • Collaborative Teamwork Skills
  • Building Student Relationships
  • Proactive Problem Solver
  • Detail-Oriented Approach
  • Effective Oral Communication
  • Peer Learning Engagement
  • Clear and Concise Speaking
  • Instructional Strategies
  • Proficient in Task Organization
  • Analytical Report Creation
  • Promotional Campaign Management
  • Diligent and Trustworthy
  • Proficient in Handling Multiple Priorities
  • Strategic Organization
  • Team Collaboration
  • Professional Networking
  • Enhancing Student Engagement
  • Collaborative Team Development
  • Effective Task Prioritization
  • Data-Driven Decision Making
  • Educational Guidance
  • Proficient in Engaging Diverse Student Populations
  • Behavioral and Academic Reporting
  • Project-Centric Educational Design
  • Policy Enforcement Expertise
  • Enhancing Learning Retention
  • Custom Education Frameworks

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with management in the development of targeted intervention for at-risk students.
  • Collaborated with Career Services to connect leadership experiences with career goals.
  • Facilitate introductions to key faculty or staff members who can provide mentorship and guidance.

Affiliations

  • Board member of Women Empowerment Network (WEN)
  • President - Women's Leadership Club
  • Treasurer - International Club
  • NJ Statewide EOF Student Achievement Award for 2018-2019
  • Member of Chi Alpha Epsilon (XAE)
  • Member of Pi Alpha Alpha (PAA)

Certification

  • First Aid, CPR, and AED Certification - American Red Cross.
  • Basic Life Support Certification (BLS)

Languages

Haitian Creole
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Academic Support Specialist

Chamberlain University
10.2022 - Current

Academic Specialist

Kean University
09.2021 - 10.2022

Peer Mentor

Union County College EOF
12.2019 - 09.2020

Administrative Aide Intern

Rutgers University Newark-Office of Chancellor
06.2019 - 12.2019

Federal Work-Study

Union County College
07.2017 - 05.2019

Assistant Store Sales Manager

Brookstone
10.2014 - 12.2016

Store Manager

SALLY BEAUTY SUPPLY
09.2006 - 08.2014

Master of Public Affairs and Administration (MPA) -

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY

Bachelor of Arts - Public Affairs and Administration

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY

Associate of Arts - Arts in Business

Union County College

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Philomene Sanon