Philora Loring
Claremont,USA
Summary
Accomplished Customer Service Administrator with a proven track record at Pro-Cut International, recognized for enhancing customer satisfaction through effective problem-solving and efficient account management. Proficient in CRM systems and Microsoft Office Suite, adept at fostering strong customer relations and facilitating team communication. Achievements include successfully streamlining processes to improve service delivery.
Overview
25
25
years of professional experience
Work History
Customer Service Administrator
Pro-Cut International
West Lebanon, New Hampshire
10.2013 - Current
- Addressed customer needs by responding to calls and emails promptly.
- Managed customer orders through telephone, email, and online platforms.
- Facilitated product returns, exchanges, and refunds.
- Delivered comprehensive training sessions on documentation standards and billing procedures.
- Managed customer account records within CRM for service requests, repairs, and parts orders.
- Handled customer service requests efficiently and assigned them to the correct representative.
- Issued invoices following completed work.
- Streamlined processes by working closely with service reps and national accounts for top-notch service.
- Updated customer records in CRM system to ensure data accuracy.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative
Claremont Savings Bank
Claremont, USA
01.2006 - 01.2011
- Ensured efficient, accurate handling of financial operations while maintaining high service quality.
- Processed and organized information ensuring accuracy.
- Resolved online banking issues to maintain seamless customer experience.
- Facilitated wire transfers for clients.
- Conducted credit assessments to evaluate customer eligibility for accounts and overdraft loans.
- Identified customer needs, cross-selling additional bank products and services.
- Engaged with small businesses to explore beneficial products and services.
- Contributed to committee efforts in marketing projects.
Para-Educator
Unity Elementary School
Unity, USA
01.2000 - 01.2006
- Supported students with diverse disabilities in their educational progress.
- Followed lesson plans and testing protocols to ensure optimal student outcomes.
- Offered administrative support to learning center staff.
Education
GED -
Fall Mountain Regional High School
Langdon, NH01.1990
Some College (No Degree) - Accounting and Finance
Granite State College
Claremont, NHSkills
- Effective Customer Relations
- Effective Phone Communication
- Experienced with Microsoft Office Suite
- Organization and recordkeeping
- Effective Team Communication
- Customer Account Management
- Experience with CRM Systems
- Effective Problem Solving
References
Available upon request
Timeline
Customer Service Administrator
Pro-Cut International
10.2013 - Current
Customer Service Representative
Claremont Savings Bank
01.2006 - 01.2011
Para-Educator
Unity Elementary School
01.2000 - 01.2006
GED -
Fall Mountain Regional High School
Some College (No Degree) - Accounting and Finance
Granite State College
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