Zavontae Jackson
UPS warehouse
Dallas
6
years of professional experience
Over 3+ years of successful experience in customer service with recognized strengths in customer retention, leadership, problem-solving, troubleshooting, attention to detail, and planning and implementing proactive procedures. Collaborative team player with ownership mentality and a track record of delivering the highest quality customer service to resolve challenges and propel business growth.
Work History
Package handler
5 Years 3 Months- Partnered with maintenance and operations to troubleshoot conveyor stoppages, restoring flow quickly and minimizing downtime across sorting lanes.
- Designed ad-hoc staging layouts for peak volumes to maintain throughput, enabling steady parcel movement and preventing backlogs during surges.
- Managed priority shipments through targeted station checks and expedited staging, improving on-time dispatch reliability and strengthening customer trust.
- Enforced safety protocols and led quick corrective interventions during anomalies, maintaining operational integrity and minimizing incident-related disruptions.
Package handler/Problem Solver
1 Year- Streamlines sorting criteria and reassigns workload across stations to shorten processing cycles, producing noticeable gains in outbound consistency.
- Analyzes daily shipment flow to identify delays, redesigns task sequences and achieves measurable improvements in throughput and on-time dispatching.
- Optimizes conveyor sequencing during peak windows to balance station loads, improving dispatch reliability and strengthening on-schedule departures.
- Trains new hires on safe handling and scanning procedures, providing hands-on coaching that shortens ramp-up time and sustains team performance.
Sortation Center Warehouse Associate
2 Years 7 Months- Responsible for scanning products by applying a handheld scanner and placing them in various barcoded shelf locations so that the products can be ordered by customers.
- Ensures that inventory is efficiently managed and well-maintained and provides excellent customer service for the Amazon organization.
- Palletize cases at sortation by taking cases off conveyor, scanning, and placing on pallets.
- Adept at operating carts, hand trucks, dollies, and other moving equipment to move large quantities of merchandise.
- Inspects packaging for defects and damages, follows company safety guidelines, and keeps the warehouse clean and organized.
Customer Service Representative (CSR)
1 Year 1 Month- Assisting customers with their bank accounts.
- Government job who's responsible for making sure the customer is happy.
- Taking calls regarding information about 401K Services.
Education
High School Diploma
Skills
Heavy lifting
Typing (40+WPM)
Leadership
Customer service
Microsoft Office
Heavy equipment operation
Conflict Resolution
Phone etiquette
Oral & Written Communication
Quality assurance
Data Entry
Pallet jack
Timeline
Package handler/Problem Solver
Geodis
01.2025 - 01.2026Read More
Customer Service Representative (CSR)
Aspina Connect
06.2021 - 07.2022Read More
Package handler
UPS warehouse
05.2021 - CurrentRead More
Sortation Center Warehouse Associate
Amazon
10.2020 - 05.2023Read More
South Oak Cliff High School
High School Diploma
Read More