Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Philysa Thompson

City,State

Summary

Friendly, motivated, and hardworking professional with over 15 years of experience in housekeeping and restaurant services. Seeking a position where Utilizing the strong work ethic, attention to detail, and excellent customer service skills to contribute to a team-oriented environment. Motivated person with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Hard-working, and high energy Server with passion for customer satisfaction. Over 5 years in food service industry. Known for great reliability and attention to detail.

Overview

10
10
years of professional experience

Work History

Banquet and Restaurant Server

Chills
03.2019 - Current
  • Provided exceptional customer service in a fast-paced dining environment
  • Managed high-volume sections, consistently receiving positive feedback from customers
  • Assisted in training new servers, emphasizing the importance of customer interaction and teamwork
  • Maintained cleanliness and organization of service areas, contributing to overall customer satisfaction
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Promoted upselling strategies through knowledge of menu items and specials, contributing to higher sales revenue for the establishment.
  • Served as an integral part of the restaurant''s success by consistently achieving performance goals and contributing to a positive work environment.
  • Streamlined the setup process for banquets and events by diligently following floor plans and event requirements, ensuring seamless execution.
  • Collaborated with kitchen staff for seamless communication of special dietary requests, leading to increased customer satisfaction.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Handled food and beverage orders for up to 100s of guests, delivering prompt and friendly service.

Housekeeping Supervisor

Hayes Hotel
01.2015 - 09.2019
  • Lead a team of 10 housekeepers, ensuring cleanliness and maintenance of 100+ rooms
  • Implemented efficient cleaning schedules, improving turnaround time by 20%
  • Trained new employees in housekeeping protocols, safety procedures, and customer service excellence
  • Managed inventory of cleaning supplies, reducing costs by 15% through smart purchasing
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.

Education

General Educational Development (GED) -

Stratford High School Nashville Tn
Nashville Tn
05.2004

Skills

  • Excellent customer service and communication skills
  • Strong attention to detail
  • Organizational abilities
  • Ability to work independently
  • Ability to work as part of a team
  • Proficient in time management
  • Multitasking
  • Experience with inventory management
  • Cost reduction strategies

References

Available upon request.

Timeline

Banquet and Restaurant Server

Chills
03.2019 - Current

Housekeeping Supervisor

Hayes Hotel
01.2015 - 09.2019

General Educational Development (GED) -

Stratford High School Nashville Tn

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Philysa Thompson