Hi, I’m
Phineas Graham
Conway,SC
Summary
Dynamic employee with a proven track record at Colonial Materials, excelling in customer relationship building and data entry proficiency. Enhanced team performance through tailored training programs and streamlined processes, achieving increased efficiency. Demonstrated strong problem-solving skills while optimizing logistics and ensuring timely deliveries, contributing to overall business success.
Professional with strong background in sales support and customer engagement. Proven ability to drive results through effective communication, relationship-building, and strategic thinking. Highly reliable team player known for adapting to dynamic needs and maintaining focus on objectives. Skilled in CRM software, lead generation, and client follow-up, with knack for identifying opportunities and fostering client satisfaction.
Overview
21
years of professional experience
Work History
Colonial Materials
Truck Driver
01.2004 - 03.2025
Job overview
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Colonial Materials
Crane Operator
01.2004 - 03.2025
Job overview
- Performed daily safety checks to achieve safe operating condition of equipment.
- Calculated appropriate size and weight distribution to safely manage load.
- Excelled under pressure by safely executing demanding lifts in challenging weather conditions and tight spaces.
- Operated large cranes to lift and move materials with precision and accuracy.
- Operated mobile crane and moved materials to various locations to meet job schedule demands.
- Demonstrated exceptional attention to detail while operating cranes for complex lifts, ensuring minimal disruption to surroundings.
Colonial Materials
Operations Manager
01.2004 - 03.2025
Job overview
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Colonial Materials
Front Counter Sales
03.2004 - 03.2025
Job overview
- Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
Colonial Materials
Truck Dispatcher
01.2004 - 03.2025
Job overview
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
Colonial Materials
Field Manager
01.2004 - 03.2025
Job overview
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
- Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
Education
Shaw UniversityRaleigh, NC
No Degree from Music
Charleston Southern UniversityCharleston, SC
No Degree from Criminal Justice
Horry-Georgetown Technical CollegeConway, SC
No Degree from Computer Science
Skills
- Customer relationship building
- Cold calling
- Data entry proficiency
- Forklift operation
- Loading and unloading
- Shipping and receiving
- Team player
- Warehouse operations
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
- Attention to detail
Languages
English
Full Professional
Timeline
Front Counter Sales
Colonial Materials
03.2004 - 03.2025
Truck Driver
Colonial Materials
01.2004 - 03.2025
Crane Operator
Colonial Materials
01.2004 - 03.2025
Operations Manager
Colonial Materials
01.2004 - 03.2025
Truck Dispatcher
Colonial Materials
01.2004 - 03.2025
Field Manager
Colonial Materials
01.2004 - 03.2025
Shaw University
No Degree from Music
Charleston Southern University
No Degree from Criminal Justice
Horry-Georgetown Technical College
No Degree from Computer Science
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