PHINESHEA GOGGINS
JACKSONVILLE,FL
Summary
Dynamic and results-oriented healthcare professional with extensive experience in administrative assistance, hemodialysis, home hemodialysis, and peritoneal dialysis. Proven expertise as a professional intake coordinator, adept at managing client assessments and coordinating workflows to ensure seamless service delivery. Committed to fostering team collaboration while maintaining a strong focus on achieving organizational goals. Highly adaptable and reliable, with exceptional skills in client communication, scheduling, and administrative tasks that drive operational efficiency and enhance client satisfaction.
Overview
20
20
years of professional experience
Work History
Dialysis Intake Coordinator/Administrative Assistant to the Director
Dialysis Clinic Inc.
06.2022 - Current
- Supported office staff and operational requirements with administrative tasks.
- Maintained accurate and up-to-date client records.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
- Improved client satisfaction scores with personalized attention during intake procedure.
- Implemented follow-up system for patient concerns post-intake, improving resolution times and patient satisfaction.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Certified Clinical Hemodialysis Technician/Home Dialysis Technician/Preceptor/Administrative Assistant
DAVITA DIALYSIS
04.2013 - 05.2022
- Training new PCT staff. Assisting patients with Hemodialysis and Peritoneal Dialysis.
- Training peritoneal patients on home care and aseptic technique.
- Instructing patients and their families regarding healthcare and safety at home.
- Providing dialysis care to patients with kidney tribulations.
- Conducting dialysis to filter waste products and toxins from the blood.
- Properly operating and maintaining dialysis equipment and systems.
- Observing and reviewing critical signs of dialysis patients.
- Communicating with patients and their families about dialysis nursing care problems.
- Checking patient response to treatment interference.
- Directing treatment prescriptions as given by physicians.
- Ensuring patients are calm and comfortable while accomplishing dialysis treatments.
- Monitoring dialysis from start to end. Working closely with other dialysis team.
- Distributing information within the office.
- Answering phones, taking memos, maintaining and updating patient files.
- Electronically admitting and discharging patients.
- Greeting clients and customers.
- Participating in teamwork and supporting team concept during all dialysis activities.
- Performed routine quality control and safety checks on all equipment.
- Improved patient safety by keeping up-to-date with emergency protocols and participating in routine drills simulating various scenarios that could arise during the course of hemodialysis treatments.
Certified Clinical Hemodialysis Technician
Dialyze Direct
08.2020 - 05.2021
- Instructing patients and their families regarding healthcare and safety at home.
- Providing dialysis care to patients with kidney tribulations.
- Conducting dialysis to filter waste products and toxins from the blood.
- Properly operating and maintaining dialysis equipment and systems.
- Observing and reviewing critical signs of dialysis patients.
- Communicating with patients and their families about dialysis nursing care problems.
- Checking patient response to treatment interference.
- Directing treatment prescriptions as given by physicians.
- Ensuring patients are calm and comfortable while accomplishing dialysis treatments.
- Monitoring dialysis from start to end. Working closely with other dialysis team.
Patient Care Technician
FRESENIUS MEDICAL CARE
05.2012 - 07.2013
- Assisting patients with Hemodialysis.
- Instructing patients and their families regarding healthcare and safety at home.
- Providing dialysis care to patients with kidney tribulations.
- Conducting dialysis to filter waste products and toxins from the blood.
- Properly operating and maintaining dialysis equipment and systems.
- Ensuring patients are calm and comfortable while accomplishing dialysis treatments.
- Monitoring dialysis from start to end.
Customer Service Supervisor
Kmart/ Sears Corporation
09.2005 - 02.2010
- Improving engagement with merchandise.
- Handling questions and concerns of customers.
- Providing outstanding customer service.
- Supervising sales associates, cashiers, and stockmen.
- Managing financial transactions and balancing drawers.
Education
Associate of Arts - Nursing
Florida State College of Jacksonville
Jacksonville, Florida, FLBachelor of Science - Nursing
University of North Florida
Jacksonville, Florida, FLMedical Assistant
Kaplan University
06.2011
High School Diploma - undefined
Samuel W. Wolfson High School
05.2005
Skills
- Practical experience in various dialysis activities
- Good knowledge of patient care procedures
- Ability to perform multiple tasks without any assistance
- Able to perform with a team
- Possess good ability to create a helpful and caring environment for patients
- Effective interpersonal and communication skills
- Able to handle and maintain dialysis equipment and systems
- Great capability to respond to patient's queries related to dialysis
- Superb aptitude to provide quality customer service with right decision making skills
- Patient scheduling
- Follow-up skills
- Insurance verification
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Dialysis Intake Coordinator/Administrative Assistant to the Director
Dialysis Clinic Inc.
06.2022 - Current
Certified Clinical Hemodialysis Technician
Dialyze Direct
08.2020 - 05.2021
Certified Clinical Hemodialysis Technician/Home Dialysis Technician/Preceptor/Administrative Assistant
DAVITA DIALYSIS
04.2013 - 05.2022
Patient Care Technician
FRESENIUS MEDICAL CARE
05.2012 - 07.2013
Customer Service Supervisor
Kmart/ Sears Corporation
09.2005 - 02.2010
Medical Assistant
Kaplan University
High School Diploma - undefined
Samuel W. Wolfson High School
Associate of Arts - Nursing
Florida State College of Jacksonville
Bachelor of Science - Nursing
University of North Florida