Phinisee Latashia
HHS
Jackson,US
Summary
A customer service representative seeking a management position. Sales professional with experience tracking and following up on hot leads, managing accounts, and developing long-term customer relationships. Customer Service Representative with [Number] years of retail experience in fast-paced, team-oriented environments. With superior results, I'm used to defusing customer dissatisfaction and managing competing priorities. Top performer with a track record of achieving and exceeding objectives. To improve performance and meet goals, form strong working relationships with teams. Staff, resource, and day-to-day operations are well-coordinated by this expert. [Software] and [Type] techniques have been taught to me. Customer Service Representative with experience working in a variety of [Type] and customer service environments.
Overview
22
22
years of professional experience
Work History
Patient Ambassador
HHS
10.2024 - Current
- Promoted adherence to medication regimens by providing ongoing education and support to patients during their treatment journey.
- Enhanced patient satisfaction by promptly addressing concerns and providing empathetic support during their healthcare journey.
- Promoted a welcoming environment by maintaining a clean, organized waiting area and ensuring patients'' comfort throughout their visit.
- Proactively identified potential issues affecting patient satisfaction by conducting regular rounds on assigned units or areas within the facility.
- Streamlined the admissions process for a more efficient and positive experience, assisting patients with paperwork and answering questions.
Safety Officer
Murrah High School
08.2022 - 08.2024
Secured welfare of students and teaching staff at Murrah High School.
Customer Service Supervisor
Walmart Supercenter
09.2002 - 12.2019
- Coordinated individual responsibilities after a thorough assessment of each [Job title]'s skill level and knowledge, resulting in a productivity increase of [Number]%
- Worked with shipping companies to coordinate and track materials movement to and from customers
- Interviewed and hired talented professionals who added value to the department by bringing expertise in [Area of expertise]
- Greeted and assisted customers at a busy retail store with a monthly revenue of $[Amount]
- Oversaw day-to-day customer service operations in order to provide direction to employees and boost productivity
- Kept a close eye on customer service operations in order to assess agent performance and provide feedback and evaluations
- Was in charge of a large team of customer service representatives
- Resolved issues that customers might encounter
- Created and updated work schedules to accommodate changing staffing levels and workload expectations
- Evaluated employee performance and implemented incentives and team-building events to boost morale
- Am serving as an example to external and internal customers by providing excellent service
- Used strong listening, open-ended questioning, and appropriate response skills to effectively communicate with various departments, including [Type] and [Type]
- Provided friendly, knowledgeable service and support in response to customer requests
Store Manager
Dollar General
10.2017 - 01.2019
Education
High School -
Cornerctane Christian Canter Church
Wanacham, CA01.2022
Skills
- Data entry
- Data Management
- Staff management
- Database administration
- Accounts payable/ accounts receivable
- Workflow planning
- Customer relations
- Payroll and budgeting
- Team Leadership
- Microsoft Office expertise
- Schedule management
- Business Strategy
- Sales proficiency
- Account updates
Accomplishments
- Supervised team of [Number] staff members.
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Initiated two key partnerships which resulted in [X%] revenue growth.
Additionalinformation
2022, Wanacham, CA
Timeline
Patient Ambassador
HHS
10.2024 - Current
Safety Officer
Murrah High School
08.2022 - 08.2024
Store Manager
Dollar General
10.2017 - 01.2019
Customer Service Supervisor
Walmart Supercenter
09.2002 - 12.2019
High School -
Cornerctane Christian Canter Church
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